5 stars
Great with answering questions and providing best customer experience. Not a scam like many others I came across by trying to find add ones for my reformer that didn’t come with
By Dale
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
27 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pilates Matters is an online retailer providing competitive prices on the best Pilates Equipment available. We are an authorised dealer for all your favourite Pilates brands.We provide high quality products that you can rely on with top-rated customer service. Since opening we have built up a reputable establishment online. We have a great team and are growing rapidly.If you have any questions about our products, or if you would like to check the availability of an item, please feel free to get in touch. Our team are always willing to help.
Pilates Matters (pilatesmatters.com) has 27 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
27 approved reviews, newest moderated first
Great with answering questions and providing best customer experience. Not a scam like many others I came across by trying to find add ones for my reformer that didn’t come with
By Dale
Fast response when I had questions, fast shipping and delivery.
By MA
I ordered a spine corrector (Basi) . It took awhile to arrive due to shipping issues. But the owners were very helpful to get it resolved, and it’s such good quality . Can’t wait to use it !
By Karen
Great customer service! Quick delivery!
By Heidi M.
One of the only companies that are happy to offer genuine, helpful advice. Seems like everyone else is just trying to sell me something
By Tasha
Fast and Great Quality Reformer
By Brown B.
Very Happy to chose Pilates Matters
By Emily G.
Pilates Matters offers a decent selection of Pilates equipment. I opted for a Peak Pilates Casa based on a sales rep's advice. The price was fair, but the shipping took a week longer than expected
By Puja H.