Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
707 reviews
PigeonlySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
707 approved reviews, newest moderated first
I just sent one message an a photo I don’t even know if he has gotten them yet
By Lisa
Response from Pigeonly· Feb 20, 2021
Hi Lisa, we send you an email to notify you when your mail has arrived. I hope ur service has reflected how we are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
It's hard to figure out really an inmates know nothing about it makes people aware so we know it's not a scam
By Crystal W.
Response from Pigeonly· Feb 20, 2021
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I hope our services reflect just that. Thank you for choosing Pigeonly
I haven’t officially used the services yet. I have a phone number for him, and just sent a letter. I would like if once the letter has been received we get a confirmation email, just like letting us know the letter had been sent. That would be nice.
By B. J.
Response from Pigeonly· Feb 20, 2021
Hi Johnson this is why we value your feedback so much! We actually do notify you when your mail arrives to the facility. Thanks for choosing Pigeonly.
It’s awesome
By Madison B.
Response from Pigeonly· Feb 20, 2021
Youre awesome Madison! We appreciate your business and your feedback!
This website is a great way to stay in touch with my loved one. The only thing I don’t like is it gives me an option for a greeting card but he can’t receive them. Also, sometimes it will get stuck on shipped or processing and I have to contact support. Overall it is great website.
By Tam C.
Response from Pigeonly· Feb 20, 2021
Hi Tam, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the mishap, but I am glad it has been resolved and you can continue to enjoy our services once again.
Pigeonly is great
By Marquez
Response from Pigeonly· Feb 20, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review.
There needs to be more explanation in the first page about the $25 minimum fee you are required to have on your Gtl account or whatever jail services that you use on top of the $24.99 you pay for Pigeonly account just to get a certain % off your per minute charge. The website doesn't explain this well enough and so make sure you call customer service before signing up. Thank you
By Paulina M.
Response from Pigeonly· Feb 20, 2021
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. The additional 25 you are asked to pay are turned into minutes so you can talk with your loved one. It is something we are mentioning when signing up a new customer, please give us a call if you have any questions or need help with anything.
Well when I first got my line and could take calls it didn't work for almost a month. Then they fixed it and things had been good. Then 2 days ago my inmate has tried calling and all he gets is a busy time. I have been paying every month. I think I should be able to talk to him. I pay about 50.00 dollars a month. Thanks Juliet Arthur
By Julie A.
Response from Pigeonly· Feb 20, 2021
Hi Julie Arthur I am sincerely sorry for any hassle you've gone through, please give us a call (800) 323-9895 M-F 6am-6pm if you have any more issues. We appreciate your business and would like to make things right with you.
