PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

This company only provides vague 12 hour windows when your items might be delivered, however they wouldn't even guarantee they would show up on the correct day, making me wait at home for 12 hours to possibly get my furniture.

Awful company, no communication one guy was sent to deliver a couch, I basically had to help him carry it to my apartment no plastic covering to protect the leather tear in the couch

I ordered six items to be delivered to my home August 15, 2023 and paid 351 dollars. I only received five of the items on August 15, 2023. The two drivers, one black young man and a white middle age man told me August 15, 2023 around 6pm that they would come back around 9-10pm August 15, 2023, and bring the last item they couldn't fit in the truck. They never came back. They were not friendly and seemed in a rush. I then have been asked to pay an additional $191 to get my final item not delivered, a dresser. Additionally, a mirror that was on the dresser that was delivered, was taken off at Ashely Furniture store in Salt Lake City and the two pieces that were were to attach the mirror to the dresser were not delivered to me August 15, 2023. So the drivers are at fault for this. I will never use this company's services again, and I called Ashely Furniture in Salt Lake City and they told me they will never utilize this company again. Your company is terrible and I will tell everyone I know not to use you. I was lied to by those two drivers. Your company was trying to extort me of my money. I called Ashley furniture, and they spoke with PICK UP and go no where. Ashely store representative told me they will never use PICK UP services again. The Ashley Furniture rep told me that through the Chat service on the PICK UP website that PICK UP told Ashley I only paid 251 dollars, not 351 dollars (I have proof from receipts and emails from PICK UP that I paid 351 dollars). There is no number to call these people at. Never work with this company. totally unprofessional and charlatans, and blatant extortion.

This is the worst company and I don't know why Big Lots would partner with these incompetent people. No one knows anything!!!! I paid $99 for the Same Day Delivery.

A true scammer company. There is indeed no on-time and same-day delivery. They charged me $119+tax and then, they did not delivery anything to me. I am gonna go to the store and ask for a full refund due to the incompetency and fraudulent misrepresentation of the PICKUP delivery company.

Promises to deliver on Monday but got delayed a week with excuses. Delay to Wednesday, Thursday, Friday, and now they say we are experiencing high demand so your job will be delayed again. I wonder why my delivery is not moved up to priority after been delayed for 5 days. Customer service is not reliable.

Horrible, horrible company. I need a couch delivered from the furniture store 3 miles away. It’s been over a week and I’ve rescheduled 5 times and no one ever shows up. And they can’t tell me what the hold up is with the order. This morning they call to say they might be able to deliver today (which they’ve said every time before) so I said no. I was fed up. Immediately I get a call from the actual mover. He was so nice. We agreed to bypass the company and he let me pay him directly, thank god. When I told him I’d been waiting for the delivery for a week he was shocked. “They just called me this morning” he said. After a week of me waiting and having to sit in a beach chair at home because I didn’t have my couch.

Been waiting since 10AM, its now 2PM and no communications! Home Goods should not recommend pickup(never) to their customers. I think Im going to dispute charges with Amex and rent a uhaul to get things done. Do not use them