phrozen3d.comReviews of phrozen3d.com

The customer service needs to look up the word service. The company decided not to support or provide replacement parts for the Sonic Mini 4K. When purchased there was no indication that the LCD screens have a limited life. When the screen quit working there were no replacement screens. There website is confusing as they still offer mini screens but give no indication that they have discontinued certain models. I asked shipping to confirm this was the correct screen but they shipped the wrong one anyway, charging $30 for shipping. It came USPS ground advantage. Even though we are a public library they refused to accept a return of the wrong screen and seem like they could care less. With this poor service the company is probably destined to fail soon.

phrozen products are woefully lacking given their price, long wait times when you by a product and their 3d resins which wont even print correctly with the settings the company itself gives you. i have had a total of 8 sonic mighty 8k printers 4 were brande new and 2 were second hand. out of all of the phrozen printers only the second hand units worked without fail all the new ones had issues out of the box from dead lcd screens to faulty motors/boards, to powdercoating on vats being poorly applied and coming off the minute resin went into the vat causing it to damage the vat film. i contacted phrozen every time i had an issue with the NEW machines, provided invoices, pics and everything they asked for however even though the machines were supposedly under warranty phrozen didnt honor it causing me to fix them out of pocket. besides the defects of faulty screens, bad powdercoating sticky motors motors that failed to stop, and sticking mid print after being zeroed for the first couple months of owning the sonic mighty 8k's i was having to clean and re-zero it regularly started at every 3 prints until finally it got to the point where it was once a week and then one day i noticed i hadnt had to re-zero it. then i tried using their aqua resins multiple bottles different colors using the settings phrozen supplied to work with the sonic mighty 8k and you guessed it the settings didnt work. the clear for aqua clear for example required 16.500 seconds exposure to print a calibration piece that passed but that is all it could print everything else i tried to print failed. next up is the aqua snow grey again problems i spent weeks trying to get a calibration piece to print starting with 2.000 sec going all the way up to 30 seconds, tried 20-30sec on base exposure and still didnt work, went through the whole bottle of snow grey trying to no avail, then i tried the aqua gray 8k and it has issues of printed layers not sticking together and looking like frills or having bubbles between layers of print ( again no amount of changes has been able to correct this). now i know some people will argue but the facts are ( with the resin at least) that every other manufacturers resin from sunlu/jayo, chitusystems, to siraya tech all print fine with provided profiles so clearly aqua resin was trash. i of course messaged phrozen and got song and dance refused warranty, reluctance to admit manufacturing defects, etc and today i had one of my second hand units with a problem so i messaged about parts and explained past issues and cncerns about quality of the parts i was looking to buy and they offered me 10% off of the purchase price if i bought direct from them which honestly wasnt bad until you saw the shipping cheapest option was $62 regardless of the part ( need a screen that fits in a flat rate mail box? yep still $62 to ship), then you have to figure ( based on others i have spoke with) 2 week wait at minimum for a shipping service that says 4-5 days. then to top it all off they gave some song and dance about workign hard to regain my trust, really you offer 10% off purchase price and think thats going to regain my trust in the brand? keep in mind that is ALL they were willing to do, no finding cheaper shipping method, no replacement resin, nothing just basically telling me take the 10% and give them my money. so people i say to you know if your looking for 3d printers AVOID phrozen, tehre is a reason myself and others have got rid of most if not all of our phrozen machines and bought elegoo saturns and that is because elegoos work andIF you need support you get it, neither of which applies to phrozen3d. phrozen is irreparably damaged in my eyes and i do NOT recommend them in ANY capacity at this point and wont ever again unless they make things right with me and id say there is a fat chance of that.

I've had the printer a few months and came to dissassemble the the resin tank to change the fep film. Screws had siezed in the tank and could not be removed without damaging the vat meaning I have to spend 100 pounds on a new tank. With this kind of build quality I can only suggest people consider other companies.

Absolutely waste of time with this company, very rude, if you want to buy your product faster and better service avoid this company and buy it from third party. I have placed my order after 3months of waiting I received another email that my order will be delayed for another 2 months!!! I accepted and waited for longer then I received another email that my order delayed again for another 2 months!!!