Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
545 reviews
Phoenix Energy One, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Phoenix Energy One, LLC (“Phoenix Energy”) is a leading energy company specializing in oil production, mineral rights acquisitions, and non-operating working interests. Founded in 2019, the company has grown into a vertically integrated enterprise with operations across key basins in North America. With a focus on innovation, operational excellence, and investor engagement, Phoenix Energy is driving progress in the energy sector.
Phoenix Energy One, LLC (phoenixenergy.com) has 545 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
545 approved reviews, newest moderated first
The customer service is impeccable and JoAnn has been fabulous to work for!
By Donna M.
Response from Phoenix Energy One, LLC· Sep 14, 2023
Thank you for your kind words. Our team is always here to assist you. If you have any questions, please don't hesitate to contact us. We appreciate you being here with us!
I researched this company well and believed I was making a good investment decision. I opened a self directed IRA in May 2023 and expected to purchase the bonds soon after that. Unfortunately, I didn't hear anything back from Phoenix Capital Group regarding the bond purchase so I inquired. I was then told that they needed to file with the SEC but that they didn't expect it to take long. Here we are in Sept 2023 and I still don't have a bond. 11/14 - The bond purchase did finally go through and I have had two dividend payments. So far, looking good.
By rickwdrexler
Response from Phoenix Energy One, LLC· Sep 11, 2023
We appreciate your honest feedback and apologize for any confusion. Due to full subscription of our Regulation A offering, we have been on hold and working with the SEC for several months to expand and allow more investors in - unfortunately this has taken much longer than expected. You should've had someone on our team in contact with you regarding this, and we apologize for any less than stellar service you received. Someone on our team will be following up with you shortly, thanks for your patience!
It took me a while to finally make my investment with Phoenix Capital Group. I listened to their 'Investor Webinar' several times, checked their reviews both here & BBB & 'most' were very positive & encouraging. After which, I decided to invest with this company.... not once, but so far I've invested 3 times. I was very leery the 1st few months whether I will really see interest deposit from them in my bank account. So far, payments have been exactly as described every month w/c helps me relax & feel secure & confident with this company. I should say that Phoenix Capital Group, gives a good return of investment for your money... After all these positive review about PCG, here comes the negative. I have made 'phone appointments' with them (2x), set a time & date, but to my big disappointment never got a call back.... no follow up or apologies for not keeping the appointment. Everybody's time is very important not just theirs but mine too. When I set aside that time from my busy schedule, it means that I have to set aside whatever I plan to do to make sure that I am available on that scheduled time for them.... 15 minutes, 30 minutes, 1 hour or more went by & no calls… not even the next day. I was very impressed to read the nice & positive feedback that other investors wrote about their communication experiences with PCG, their punctuality & 'assurance' that they will always get back to whoever wants to discuss matters with them.,, just call... text... email to make an appointment. Reading that kind of comments & actually hearing that kind of assurance from them increased my confidence about the integrity of PCG w/c highly encouraged me to invest with them. That turned out to be a disappointment for me. In conclusion, I would say that Phoenix Capital Group just lost a 'big investment' that I plan to add on top of what I already have with them. That's the reason why I made that phone appointment. BTW, this review is way past due.
By Mercy R.
Response from Phoenix Energy One, LLC· Sep 11, 2023
We sincerely appreciate you taking the time to leave us an honest review, and want to first of all apologize for not delivering the service you deserve. This unusual for our team and rest assured we are working internally to asses what communication missteps may have taken place where you weren't properly taken care of. We truly appreciate you, and you should be in contact from someone on our team soon to see how we can resolve things for you. Thanks for leaving us your thoughts, we hope to better serve you in the future.
BY GETTTING INTO THIS WEBSiTE.
By Shivapriya M.
Response from Phoenix Energy One, LLC· Sep 5, 2023
Thanks for your kind thoughts - our team works hard to help individuals with either vast or limited experience in the investment 'game' and assist them to grow their personal finances. Should we ever be able to assist further, don't hesitate to reach out.
I needed passive monthly income to supplement my retirement. I did my" homework" for a few months and communicated with Cameron Smart my concerns and goals. I am very happy about my decision and plan on investing more in the future .
By Douglas S.
Response from Phoenix Energy One, LLC· Aug 28, 2023
We are so glad to have brought you additional financial security as well as providing you with a great experience as a new investor. We truly appreciate your support and are here whenever you may need us.
Great investment/returns. Customer service has always been really easy to get hold of and go the extra mile to help you out.
By Cheryl S.
Response from Phoenix Energy One, LLC· Aug 10, 2023
We appreciate the kind feedback, and are so glad you decided to put your trust in our team. We sincerely hope to be of service to you now and in the future!
Really impressive start for Phoenix Capital Group. All promises made have been kept with a few bonuses along the way. Everything that I have been told has come to pass. Along the way there was some difficulty in linking my bank to Phoenix Capital Group through the Automated Clearing House. I had to transfer my initial investment through a bank wire with a $30 charge. Phoenix immediately promised me a reimbursement. My first monthly interest check came via a physical check. Without any prompting from me Phoenix personnel took it upon themselves to work out a way to use the Automated Clearing House (ACH) with my bank. My second check and the reimbursement for the initial bank wire came via the ACH. Good job, everyone!
By Don R.
Response from Phoenix Energy One, LLC· Aug 9, 2023
We are so glad to have been of service to you, our team is always looking to go above and beyond when possible. Feel free to contact our team anytime for direct assistance, were just a phone call or email away. Thanks for joining us!
Hello Roseline, Thank you for creating an account with Phoenix Capital Group. We are excited for you to join us as we unlock high-yield energy investments for everyone, not just institutional investors
By ROSELINE A.
Response from Phoenix Energy One, LLC· Aug 9, 2023
Thank you for the review - if you need any help or we can better assist you, don't hesitate to call us directly. We appreciate you being here with us!
