Saying shows would be ready for view…
Saying shows would be ready for view at subscription then not being ready and pushing back the “upcoming” dates for shows that were produced 4 years ago plus the ads HATE IT do not waste a dime!!!
By Niyana C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
328 reviews
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Philo is an internet television company currently based in San Francisco, California.
Philo (philo.com) has 328 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
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Saying shows would be ready for view at subscription then not being ready and pushing back the “upcoming” dates for shows that were produced 4 years ago plus the ads HATE IT do not waste a dime!!!
By Niyana C.
Philo took away a lot of channels may have to pay a little bit more but I have Went back to Sling blue it offers a lot of channels. Philo sucks!!!
By Ree
Way too many commercials and 6 minutes each time. WTF
By Pat F.
Horrible customer service. I signed up for a free trial. They charged my account $27. They refused to refund me saying “Philo subscriptions are non-refundable.” I’ve never heard a streaming service not offer refunds. I deactivated the account after 1 hour of the service. The free trial was supposed to be 7 days. They said a previous person “in my household” used the free trial previously. I explained that I signed up in an AirBnB and they still wouldn’t refund me. They are liars. Also the service sucks anyways, I never even used any of the service. Terrible selection, way overpriced. Would NEVER recommend to anyone!!!!
By Joseph V.
On 6/22/2026 Philo deactivated and blocked my account. I called several times to get it resolved. They said they blocked and deactivated my account because back in April 2025 I discovered someone had hacked my Amazon account and added an additional Philo account directly through the Philo website using only my phone number and my username. That fraudulent account had been open for around a year and I was getting charged twice, once through the Philo account I set up through Amazon and a second charge from the account someone set up through the Philo website. Once I caught the fraud I had my bank reverse those fraudulent charges and investigate. Philo admitted the error. Now in June of 2026 over a year later after Philo's further arbitration they decided to deactivate and block philo on all my devices. After 3 angry phone calls with Philo customer service they decided to unblock my service on my phone but my 52" tv will stay blocked permanently since that account is linked to my email I use for my Amazon account. They only way they said they would unblock and activate my vizio tv account is if I reverse the charges made on my account from the fraudulent account. That is crazy. They want me to eat the charges from a fraudster in order to have Philo on the main tv in my home. For now I use Philo on my phone and Google chromecast it to my tv. I hope to find a better service soon can cancel Philo completely.
By V.Marie S.
Philo has a good selection of channels, but even more ad bloat. Programming breaks for 4-6 commercials every 5 minutes or so. They keep upping the monthly fee, and adding even more commercials. Philo is NOT worth the cost.
By customer
I have been watching the new version of Alone,in the past 50 minutes you have shown 25 minutes of commercials ,that making actual tv program 50/50 with the amount of commercials versus tv program and I pay a monthly subscription. Tubi, and Pluto are free and show fewer commercials than Phoilo
By JKC
Philo keeps raising their prices, while taking other services away. Will be cancelling. It's just not worth it anymore.
By Jennifer B.