The app is horrible
The app is horrible. A piece of junk. No continue watching.
By Leroy J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
328 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Philo is an internet television company currently based in San Francisco, California.
Philo (philo.com) has 328 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 245 reviews with 1 star · Clear filters
The app is horrible. A piece of junk. No continue watching.
By Leroy J.
I NEVER LEAVE REVIEWS LET ALONE BAD ONES BUT....This place would not refund me after the audio wouldn't not meet up with the video (3 sec time delay drove us nuts couldn't even watch it.) We ended up using the discovery app- much better... These guys are a scam. Mark would not even look into this for me. No help at all... $27 bucks just to watch mismatched TV for an hour... ugh (SCAM ALERT)
By Jeff F.
My mom watches 1 channel all day long (it’s an elderly thing I guess), and the show or channel she’s watching constantly shuts off mid movie! This is not the usually, “Are you still watching” thing, nope this just stops the movie even with the app still running. We bought this to save money over other services, but they were more reliable than Philo and had more channels.
By Pete
I clicked on the Philo main page a few minutes ago and it said $20 a month. Once I tried to sign up it suddenly changed to $25 a month. I called customer service and they wouldn't help me at all. What lousy customer service. Today is the 8th and it never said what time you had to sign up by.
By Ron O.
Too much ads, even more after purchasing the plan.
By Muhammad P.