Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
460 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Site has numerous personalization features and services including one-click buying, extensive customer and editorial product reviews, gift registries, gift certificates, wish lists, restaurant and movie listings, travel, and photo processing.
Amazon.com (pharmacy.amazon.com) has 460 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 413 reviews with 1 star · Clear filters
The worst at delivering medicine on time as promised. I should have paid more attention to the reviews before signing up for their services. The price are great if your meds arrive on time and it means nothing when they can’t deliver as promised.
By Harold G.
As I understand it, antibiotics need to be administered as soon as an infection is noted. Today is Sunday, I ordered my prescription on Thursday....after being quoted delivery to be by 11pm Friday. I STILL HAVE NOT RECEIVED IT. Now being quoted Monday evening.
By Mark C.
As a long-term PillPack customer, I am writing this to warn others that the transition to Amazon Pharmacy management has turned a life-saving service into a dangerous health risk. Based on my experience in early 2026, I can no longer trust this company with my essential medications. The Experience: My February PillPack shipment arrived missing two critical daily medications. I didn’t realize the error until a quarterly blood test showed my A1c levels had spiked dangerously because I was unknowingly missing doses. The Failures: Zero Proactivity: When I contacted customer service, they admitted the refills arrived two days after my shipment left. Instead of sending the missing meds immediately, they claimed I was responsible for manually requesting them online. Inadequate Notifications: Amazon claims to send notifications for missing meds, but their system is confusing and places the entire burden on the patient to "fix" the issue via their app or website. Unreliable Stock Management: For other essential meds, I was told they were simply "out of stock" with no estimated arrival date. Their only solution was for me to transfer the script to a local pharmacy myself. "Tech-Savvy" Requirement: Customer service confirmed that they do not automatically fill new scripts or late refills. If you are not constantly monitoring your email, texts, and the Amazon Pharmacy website, you will simply not receive your medication. Verdict: The original PillPack model—where pharmacists proactively managed your health—is gone. It has been replaced by a rigid, digital-first system that prioritizes Amazon’s logistics over patient safety. If you are not able to manage your prescriptions like a part-time job on a computer, do not use this service. It is a risk to your health.
By Thomas
Have used pill pack for years, flawlessly. Amazon pharmacy took over and I’ve had to spend countless time straightening out My prescriptions. Now every time I turn around they remove a med From my pill pack and I have to go back in and fix it. Think I’ll move to med box. Amazon is failing miserably.
By John B.
What a horrible experience. Expected a simple on-line process. Asked to add my profile, did, selected my symptom to set up an appt. Sent back to add a profile. After three times called Customer Service. Was on hold for 15 minutes and a CSR kept coming on saying to please continue to hold. Overall, probably invested an hour and a half. VERY DISAPPOINTING.
By alphanln
I use/used Amazon Pharmacy, as they tout that they deliver. Uh huh. They use UPS. I received a naughty note today, blaming me for delivery issues with UPS. UPS stating they're unable to deliver as I was not available. Uh huh. I'm Agoraphobic. I am ALWAYS at home. I'm not lazy, entitled, or whatever one wants to claim. I am physically and mentally unable to leave my house. But, UPS blames me for their delivery refusals. And Amazon Pharmacy sends me a nasty note, blaming me for UPS delivery issues. So, no, I cannot continue to use Amazon Pharmacy. I need my medications. There's a reason why they're prescribed.
By SA
My order never arrives on time. I'm left without my prescription for multiple days
By Steve T.
I was looking for Anusol HC suppositories, and the average price foiir package of 12 is between $20 to $30.00. The price is much less in the UK, execpt they cannot ship the the USA. Amazon Pharmacy has a listed price of $1000.00+ for the same package of 12. I chatted with Amazon on their chat line, I was told to speak with aassociate. I did not. I am a Prime member, I am not a Amazon Pharmacy member, I was looking for prices.
By Jim
