Amazon.comReviews of pharmacy.amazon.com

Train wreck with little to no human interaction allowed. Ordered my monthly scripts to save $$. 5 delays so far. Always allow them 2-5 weeks to fill prescriptions. And if one is delayed, the hold all of your prescriptions. Not worth it.

Amazon pharmacy can not do anything that is not easy or inexpensive. I had a medication that required a simple call to my insurance to override a quantity and the "billing department" who are the only folks that can do insurance and can not be contacted internally or externally by phone did nothing for four business days and never called as asked by customer service and the pharmacist. If you have a life dependent medication do not use amazon they are fast with the small easy stuff, but horrible with anything important or expensive.

I thought I changed my pharmacy to Amazon to see if there was any advantage over my normal 30 supply of Lyrca but hit a hard place. My Scrip was sent in on the 3rd and was sent an email stating I would receive it on the 5th but than I was sent another email stating it would arrive until the 9th. Who can wait for a delay in a 30 supply. Never again. Keep your prescriptions to your local pharmacy.

The normal Amazon business is best in class, but the Amazon Pharmacy is an absolute horror. They notified day of delivery they couldn't fill a standard generic prescription. I stayed with them anyway. Then a week late, then they confirmed delivery from UPS but it was never actually delivered. Since there is no customer support, robots try 3 times to help then cancel your session.

It took several days to get my medication sent to Amazon and when it was finally delivered, it was just left in the mailroom rather than put in my mailbox or in one of the Amazon lockers next to it for security. My medication was never delivered and when I explained it to CS they reissued another one, but they did not tell me this counted as a refill. I found this out by myself when going back in to track the delivery. This prescription requires labs to be done every time, and now I have to go back in to do a whole other round of poking and prodding. There is no communication from the pharmacy to the provider to notify them of an unsent prescription so you are left to figure it out yourself. If you have a medication on your last refill and it is lost in transit, good luck getting a replacement, Amazon will not help or compensate you in any way. Skip the hassle and just get your prescription from a pharmacy.

HORRIBLE. Steer Clear of Amazon Pharmacy. Went online and got a price for a prescription that my insurance would not cover. Once I went to the trouble of having my doctor send the script over, the price was inflated and when I questioned it, I was told that the drug was not eligible on Amazon Prime. Never again.

Super slow. No communication. Have to contact customer service for every little question/detail because none of it is communicated. CS is frequently uninformed/confused/lost. Price advertised frequently change to 10X the advertised price "with insurance".

The medication doesn’t work! All my symptoms came back while using the medications from Amazon pharmacy. The medicine is for a chronic condition and I will never be able to stop taking it. I wanted to save money but the daily symptoms coming back even while taking the medicine from Amazon pharmacy is hard to endure. THE MEDICINE FROM AMAZON PHARMACY IS NOT QUALITY AND I WENT BACK TO CVS WHERE THE MEDICATION WORKS 100% of the time. I will never use Amazon pharmacy again and I will never trust them with ANY healthcare need EVER. Their medications do not work. Do not torture yourself with returning symptoms that your medication should cure. Do not switch to Amazon pharmacy. Your health is worth more than saving a few dollars!