Amazon.comReviews of pharmacy.amazon.com

Horrible. Terrible customer service, never got my prescriptions and wasted a week on badly-needed medications. They don't know what they're doing. And I'm an Amazon Prime member and have used the company for decades and am otherwise very happy with Amazon service. SAVE YOURSELF THE HEADACHE.

Ordered meds gave a delivery date after saying its delayed once now I just dont have meds. Some of these meds are required for me to keep living.

Worst pharmacy ever. Customer service is terrible and unhelpful. My doctors office has had to submit prescriptions multiple times on multiple occasions and when you call customer service to get help they put you on hold for hours on end only to come to tell you there is nothing they can do. When asked to speak to a supervisor the answer was - sorry can't help you. Not worth the aggrevation.

1. They don’t have a list of what insurance they take. The only way to know if they take your insurance is to try to enter it. It just won’t work, which could be anything, including that they just don’t take your insurance. 2. I have insurance from one of the biggest providers, so I assumed they’d have it and the system just wasn’t working, so I transferred my prescription to Amazon. 3. It took way too many days and calls to figure out they didn’t take my insurance. 4. Trying to transfer the prescription out of Amazon was a kafkaesque experience. Every other pharmacy transfers it for you. But Amazon makes the new pharmacy call them, makes it unnecessary complicated, and puts them on hold forever. Unless your new pharmacy is willing to stay on hold for 15 minutes plus, your prescription can get trapped there.

I ordered my prescription and it said it would be delivered the day I was due to run out, which was perfect….until it never arrived and I ran out. I contacted Amazon Pharmacy who said they would replace it with priority 2 day shipping, which isn’t ideal, but it was better than calling around to see what other pharmacy may have my medication in stock and getting my prescription transferred. It has been 2 days, no medication. I contacted them again. I was told that 2 day shipping was only Monday-Friday. Today is Saturday, I ordered my replacement on Thursday and I got an update that it was shipped Thursday afternoon. I asked why it still wasn’t delivered. The representative told me it hadn’t shipped and it would go out on Monday! I am beyond frustrated and feel my trust has been betrayed. Having worked 10 years in retail pharmacy, there is no way I would have made promises to patients that I was unable to keep. If there was a delay I would make every effort to inform the patient so they can try and get it elsewhere.

I requested transfer of my prescription to Amazon pharmacy, they could not do this. I asked my doctor to send new prescription, they were not able to contact my doctor to clarify details. My doctor didn't get any fax or call from Amazon. I contacted customer service via chat and was asked to tell my doctor to contact them. If they can't contact my doctor how i can trust this service?

They trashed my prescription in transit, then told me I was out of refills so they couldn't reship it. So now I have NOTHING. This can't be legal. This is disgusting.

Horrible service. Order sent to Amazon Pharmacy Weds morning. Out for delivery and expected by 6pm same day. Then it disappeared. Called and no one could tell me where it was. Finally Thursday 8:30am I see "Package arrived at a carrier facility. Today at 8:29 AM, Miami". Called several times Thursday no one knew where my meds were. Finally late on Thursday: "Out for delivery Today at 5:04 PM, Miami" I do not live in Miami nor in Dade County. It's 8pm and has not delivered. These status updates are clearly fake. I suspect tomorrow I will see yet another "Package arrived at a carrier facility". It is impossible to cancel this order. I leave on vacation tomorrow and will be away for 10 days and now I'm being forced to scramble to make sure I can continue my meds. I've transferred the prescription to Walgreens and will be deleting my pharmacy account as soon as this mess is concluded. I don't understand how Amazon can deliver random crap within hours but is so careless with people's medicines. We're not taking these drugs for entertainment. We take them because we NEED them. Note to others here struggling to transfer your prescriptions. Create a Walgreens or CVS account and then transfer your prescriptions yourself online. It's quicker if you include the RX# which is found in the Amazon Pharmacy portal. I did that today and within hours, I got an email from Amazon that they no longer had it, and a bit after that a text from Walgreens that my prescription was ready for pickup. The med in question is not hard to get, it's a common maintenance drug taken by millions of people and is usually in stock at every pharmacy across the country every day. It has NEVER been subject to shortages, at least not in the past 20 years. ALERT: they will drop off prescriptions without requiring signature UNLESS you call AHEAD of time and have it added to your profile. So if you are still foolish enough to give them a try, even after nearly 90% one star reviews, change this so they can't claim meds were delivered.