Amazon.comReviews of pharmacy.amazon.com

I've been an Amazon pharmacy member for about five months, when I joined Amazon One Medical. I really wish I could recommend them, but they're slow, unresponsive, and disconnected. They don't reach out to the customer to identify and address any problems with your prescription. My prescription had a typo that caused the order to be in the "pharmacist review" for over ten days—likely to infinity—and they never reached out to let me know there was a problem - only when I called did I learn of the problem. Their customer service person was great, however. They also don't make it easy to leave feedback for improvement. I'll be switching back to my old pharmacy.

My medication is prescribed for 60 mg every day. The medication itself does not come in a 60 mg capsule. The medication is prescribed by my doctor in two prescriptions, a 20 mg prescription and a 40 mg prescription. Amazon has filled the 20 mg prescription on a regular basis but refuses to fill the 40 mg prescription. Somehow they seem to think it’s two of the same prescription so I currently get the 20 mg from Amazon and the 40 mg from my local drugstore. Secondly, I have a three month prescription for nasal Flonase. For some reason they fill it every damn month. This whole operation is a train wreck. I’m in the process of removing all my prescriptions and suggest that you run not walk to your nearest pharmacy to set up fulfillment. And, what the hell does pharmacist review mean? I’ve had these prescriptions for years and they put them on hold for a pharmacist review? Shame on Blue Shield for changing from CVS Caremark to Amazon pharmacy it’s been a disaster!

I transfered my prescription to Amazon pharmacy. They sent me a message about it being in clinical safety review. I wait 3 days and I check to see why it's taking so long. I'm told that there's a problem with my prescription and I need to call the Dr. I should at least have gotten a notification that there was a problem with my prescription. It was also difficultto figure out how to talk to a real person. I can't imagine how long it would have taken to find out. I won't be using this app anymore.

Rude and manners less staff of Amazon Pharmacy need a training on how to speak with customer. They called themselves doctors but sorry to say that the language they use sounds like local guns.. Stop this service if you don’t have educated people…..

Amazon pharmacy did not send my receipt with my prescription. I need this for taxes. I called them and they said that's just their policy. Really? Who does that?

They take over 2 hours to answer. Every single message. They are really slow paced. And the MDs working for this company talk to you like you are wasting their time.

Amazon doesn't submit insurance claims. They say they do, but it isn't true. They leave drugs on your front porch and you don't get the option to have them delivered to a locker.

Physician prescribed medication to Amazon pharmacy. Checked on Amazon Pharmacy app and it never showed up on medication list. After verifying with my physician of medications prescribed, I called Amazon and they couldn’t give me answers or help me resolve the problem. Advised must be a technical problem please transfer to a local pharmacy!! So why am I using the Amazon app??? Medications are truly important to customers! It should not be this hard to get your medication you need!! I don’t believe Amazon feels the same way.