Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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460 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Site has numerous personalization features and services including one-click buying, extensive customer and editorial product reviews, gift registries, gift certificates, wish lists, restaurant and movie listings, travel, and photo processing.
Amazon.com (pharmacy.amazon.com) has 460 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 413 reviews with 1 star · Clear filters
if you have 2 accounts and only one mobile phone it is impossible to communmicate with them for each account separately. I thought I had it straightened out but I was wrong. I had 4 years ao flawless service from Medimpact. Amazon Pharmacy is awful
By Bob T.
I finally decided to transfer my prescriptions from Walmart to Amazon. Usually the company that will will be your new pharmacist will call the old one to get them. Not Amazon. They will not call Walmart to get them. I was told I would have to call each Dr to have them write a new prescription and send to Amazon. Amazon does not want me as a customer. This Yvonne Simpson not Harold.
By Yvonne S.
I was forced to swith to Amazon Pharmacy when they bought out Pill Pack. Ihave nothing but problems ever since I made/forced the switch. They have never gotten my pills correctly in the individual packs, customer service is horrible. I do everthing they say I have to do, but still they screw it up. I am currently looking for another alternative. After 6 years with Pill Pack and their willingness to help me out with vacations packs shipping sooner, making special arrangements for me to get my packs on time, then to go to Amazon and their answer to every single thing is "no", no we can't do that, no we can't help you.....it's not worth it. Seriously I asked that they send my Pill pack 1 day early, so I can have my medication for a 3 week trip....1 day, that's it, but no, they said that was impossible. Seriously? Just stay away unless you enjoy being treated like garbage!
By Cee V.
Decided to try this - was going thru the steps to transfer the Rx from CVS to amazon. Was prompted that they have had big delay times with cvs transferring Rx's, to enter my providers info instead. I did that and my doctor's office got the Rx to Amazon. I logged into my amazon pharmacy account to find a timeline showing my rx being called in and then received with date and time stamps. Called today to see the status (since it has remained the same since posting) and spent over 30 minutes on hold/waiting for customer service to check into it only to be told they do NOT have the Rx at all. Apparently the entire screen posting was wrong. I am definitely going back to CVS. I would NOT recommend amazon Rx to ANYONE.
By April Oliver V.
Do not! Spent the time transferring prescriptions based on prices shown only to have them jacked up to hundreds of dollars when they were prepared to fulfill them. Total bait and switch and zero customer service. Now I have to repeat the process to move everything back to a local pharmacy.
By Heather
My prescriber has written a 90-day RX for a schedule III drug through Amazon. The federal government allows this as does my state of residency. Amazon refilled the RX twice last year for 90-days but now tells me their policy does not allow that. Trying to get someone on the phone that can actually help you is almost impossible. Where are the days of talking to a pharmacists?
By Mark O.
I used PillPack for years, and loved them. Their company was purchased by Amazon, resulting in my prescriptions being transferred to Amazon Pharmacy. Things went wrong immediately. Software was impossible to navigate, vitamins that I had added to my PillPack were unavailable, combining prescription and non-prescription items into the packs was cumbersome and irrational, billing couldn't make sense of prescription vs non-prescription items. Overall such a mess that I never received a single correct order and ended up canceling and switching over to CVS. Very sad to lose my convenient PillPack.
By Jeannette A.
Amazon Pharmacy used to be fast and reliable, but delivery has become extremely inconsistent. My prescription showed “out for delivery” and “arriving tomorrow” for multiple days without ever arriving. Each day the system claimed it would be delivered, and each day it was not. Tracking updates did not reflect what was actually happening, and neither Amazon Pharmacy nor the carrier could confirm where the medication physically was. This is especially concerning because these are prescriptions, not regular retail items. Reliable and accurate delivery matters for medication. If Amazon has shifted to slower, non guaranteed ground shipping, that needs to be clearly and transparently stated before people rely on it for essential meds. Based on this experience, I would not trust Amazon Pharmacy for any medication that cannot be safely delayed. Amazon Pharmacy advertises on time delivery, but my experience did not match that promise.
By AVK
