Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
460 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Site has numerous personalization features and services including one-click buying, extensive customer and editorial product reviews, gift registries, gift certificates, wish lists, restaurant and movie listings, travel, and photo processing.
Amazon.com (pharmacy.amazon.com) has 460 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 413 reviews with 1 star · Clear filters
Still waiting on my medication and assed the promised time. I reached out to out to customer service and they are unhelpful. I decided to try Amazon pharmacy oppose to CVS or Walgreens and honestly I am better off going with one of those.
By Van
Omg they had a promotion that if u got a prescription transfered u got 20 dollars how they gonna say if ur on state funded like !!!im not on state funded dont fill ur script here
By James J.
Very disappointing experience with Amazon Pharmacy. I was directed to pay $29 for a telehealth consultation because I needed a prescription. After paying and speaking with the doctor, they refused to prescribe the medication I needed. It felt very misleading because the service made it seem like paying for the consultation would allow me to obtain the prescription. In the end, I paid $29 and received nothing helpful. Complete waste of money and time. I would not recommend this service.
By surabaya W.
I wish I could give 0 stars. Amazon Pharmacy has been the most frustrating experience. I have been trying for over a month to get 2 prescriptions. I am waiting now for a medication that was supposed to be delivered by 10:00 pm. It is 10:30 pm, nothing has been delivered. I have called twice this week and talked to pharmacists asking for help but it has taken days to resolve the issues. And, I still do not have medication. Our insurance company required us to leave our pharmacy and go to Amazon. This has been a nightmare and feels like insurance fraud.
By Reba P.
Customer service is useless. Tried to get meds and their system says my insurance is invalid, and was told the card was expired. The card that is for this year that every other pharmacy has no issues with? Sounds like just an excuse for a bad system.
By Mel B.
It's awful especially if you have a business account because even after you sign out it still doesn't let you in with another account I would just go to Mark Cuban's website and forget Amazon because they're useless when it comes to getting medication
By dicj H.
This is the second time I’ve had a script transferred over because the cost shown without insurance when looking it up was cheaper than a lot of regular pharmacies. This time it was for my asthma inhaler- it showed an oop price of $256. When I checked the script once it came through the price was showing $1460 for the retail cost of the inhaler. WHO would pay that much for an inhaler?? This is deceptive and also causes more work for my provider who will have to send it to yet another pharmacy.
By Jules C.
I would leave a zero review if I could. I was forced to transfer from pillpack to Amazon pharmacy. Ever since I was forced to transfer it has been an unmitigated nightmare. They cancel my prescriptions, they don't send them in the pill pack, I have to log back in and ask for extra prescriptions and then they say we can't add it to your pack this month, I'm sorry we removed it. Every single month. I cannot recommend the service and I am in the process of canceling it. They are absolutely freaking worthless and not worth the convenience because it's not.
By Jeff C.
