PGA TOUR SuperstoreReviews of pgatoursuperstore.com

Bad experience. If you're not an average to above average golfer it's hard to get service. I went into the Alpharetta location yesterday with all intentions of spending $1k on a new driver. Once I got into a bay the young man who was supposed to be helping, set up me with a club and never returned. He then must have not fitted the driver properly because it broke. In my years of playing golf I never broke a club. Then, when he came back to see the club he said he's "not allowed to fit me with another one". Baaaaad service. I will never go to a PGA store again

They are great at selling stuff, but trying getting a refund. My goods were receipted via DHL three weeks ago, as having being returned to them. Numerous emails have been sent and completely ignored by their ‘customer services’ team. As an international customer it’s not cost effective for me to telephone them. Quite simply, atrocious customer service.

Ordered club. Wrong club delivered. No response receive to a number of emails. Won’t ever use again

So, I've placed an online order 10 days ago. PGA Superstore promises that you'll receive an e-mail when that order is ready for the designated in store pick-up. I just got off of the phone with their toll free customer service #. Nothing could of been further from the truth here. According to the agent, the order was delivered to the store (few days ago). I never got any kind of notification that it was delivered there. Who knows if it's available for pick-up? My credit card's been charged, in the meanwhile, upon placing that order. i.e. 20 pack of Wilson Championship Extra Duty Tennis Balls. Disappointing customer services. Guess I'll have to be the one to do more investigation.

Dropping shipping website. This is just another drop shipping website, I order a pair of shoes with quick shipping. Never got a shipping notice, reached out to customer service to find out what’s going on. That’s when they indicated they don’t actually have the product and are dropping shipping it. Order was than canceled by them the next morning. Avoid this shop at all costs.

If I could give the Raleigh store zero stars, I would. We were advised by the store that we could try the ProdiG clubs at the store on Friday and we also arranged for a fitting the next day if necessary. We traveled 90 miles each way from Greensboro on Friday only to find out they didn't have the ProdiG clubs and that they needed to be special ordered. So, we came back on Saturday for the fitting with Cameron. First, we were told that what was on the schedule was only a fitting for irons, not a full set, which was wrong. Nevertheless, he was able to conduct the fitting for a full set. But the store didn't have exact club to demo. He ordered the flex shaft. When the factory received the order early the next week, we were told the size ordered only came in a stiff shaft, which we approved. We asked the order also include a bag, but were told they couldn't include a bag on the order and that we would need to do that ourselves on the Ping website and to order the small bag to fit the club size, which we did. When the bag arrived, it was too small. When I called Ping to return the bag, they were surprised that the store told us to order the wrong size bag and that the store was unable to include the bag with the club order. I was also told that I would be kept informed as to the progress of the order thru email, which never happened. I called Ping directly for a status, but they needed the PO number the store used, which wasn't given to me. So, I called the store and spoke to a women who didn't know what I was talking about and transferred me to a manager. The manager finally gave me the PO number and I was able to chat with Ping about the status. Just to summarize, this was a painful experience where we were given incorrect information and caused us great inconvenience. We'll never shop at this PGA Superstore in Raleigh again.

Everything arrived and in the right size. However, it did so in 3 different deliveries. The third of which got here with 4 days delay regarding the already very long delivery time they have (2-3 weeks for a standard delivery). Photos and description in the website could be better. Some of the items bought seemed to have a unified solid colour when bought, but when I got them they had mild fantasies (lines, squares, etc). Adding the zoom feature that most eCommerce platforms have would be helpful, as well as describing the items in more details.

All I wanted to do was spend money at the Baybrook location. Twice it was an EPIC fail! They not only ignored me but then were unwilling to provide a good solution so we could move forward. Go anywhere else. You do realize the prices are the same everywhere? The manager even told me "we don't offer the items at a better price" than anywhere else.