Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
375 reviews
Pet TreaterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Treater helps you treat your cat or dog every month with playful, interactive toys, Made in the USA or Canada treats. Every ounce of time with your pet is precious, and we help you make each moment well worth it.
Pet Treater (pettreater.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
375 approved reviews, newest moderated first
Every item in my box, for dogs, was a hit. My dogs new favorite toy came in the box. The items are USA and Canada made.
By Cass
Response from Pet Treater· May 18, 2020
Cass, We are very excited to source from the USA and Canada on our treats! We love to hear that a new favorite toy came in, so make sure to share with our INSTA page @pettreater if you have any fun pictures! Thanks for taking the time to share your review with others! The Pet Treater Team
I've been subscribing to the $15 box for the past 6 months or so and very happy with it. Most other boxes I've seen are too expensive, I already buy my dog a lot of treats and toys, but it's nice to get a surprise every month, and my dog has enjoyed all the new toys, although some of them are destroyed within a few days. He's always eaten the snacks/treats/cookies that come in the box too and he can be picky sometimes.
By Josi
Response from Pet Treater· May 4, 2020
Josi, We really are super happy to hear that you and your sweet fur baby enjoy the monthly boxes, we definitely brainstorm a lot to bring fun and healthy surprises your way every month! We are happy to hear he enjoys the treats and seems he really likes "destroying" his toys...LOL. Thank you again for taking the time to drop us a review, we greatly appreciate you! The Pet Treater Team
Ordered my puppies first box. Took two weeks to get it. Nothing like all the reviews say that was in there. There were two toys and 3 treats. Other reviews say the first box is the best. If this is what the best is, I’m canceling. I wanted to get her a monthly so she would always have fun toys and snacks. Sad
By Tamara A.
Response from Pet Treater· May 4, 2020
Hello Tamara, Thank you for reaching out to us and leaving a comment. We offer 5-8 handpicked items in all our Deluxe Dog Boxes and Multi-Cat boxes and it appears you received 5. Our first box is usually a combination of first month items and our themed box items, to give variety to the box. As for the shipping, most of the shipping carriers are seeing excessive delays unfortunately during this time and even though we work hard to get our boxes/packs out in a very timely way, sometimes we are at the mercy of the postal service and local branches to execute final delivery to our customers. We are sorry that Pet Treater was not a fit for you. We hope you find one that meets your needs. And thank you for giving us a try. Have a good day, The Pet Treater Team
I love Pet Treater box so much. I have 2 Chihuahua's who get super excited once they see that blue box!! Every month it just gets better and better. All their treats and toys are made in America, for $25 you receive 2-3 toys, one big baked cookie in a sealed envelope/pocket. Two bags of treats (mine last the month), one cute bandana for your buddy( I cut mine in half so both my babies wear it) & usually you'll receive and item for you thats pet related, my first month was a cute book-bag with the Silhouette of a German Shepard, the 2nd I received the cutest dog shaped bluetooth speaker. I let them know my dogs are senior's so they make sure we only receive treats and toys that won't hurt their teeth. Customer Service goes above and beyond to accommodate their customers. There are subscriptions that charge $50 for way less quality and items. Give it a try your dog will literally be so happy with you!!
By Anna Maria W.
Response from Pet Treater· Mar 26, 2020
Anna Maria, Thank you so much for your kind words. We are so excited that your Chihuahuas enjoyed their goodies and that the price point works well for you. We are also glad we could accommodate your senior fur baby's needs by providing treats that are both healthy and good for their teeth! Have a great day and thanks for being part of our "pack" . Pet Treater
Ordered it and it said it would take 3-8 business days and i didn’t get it until 2 weeks later. When i talked to customer service they told me they were “putting it on the truck” that day i talked to them and that they would send me my tracking information then 3 days later i still hadn’t gotten an email or anything. So I talked to the same person again and they told me they were actually putting it on the truck that day and i would get it in 2 days but i ended up getting it 4 days later. All i got was 2 small toys that were the exact same thing and one thing of treats for my cat, and a pair of socks for me. They had a “suggestion” slot and i asked for a toy or treats that could help with anxiety for my cat and they didn’t send anything? what’s the point in having that option if you’re not going to help? Honestly was not worth the money i spent or the time i wasted on waiting for it to get here.
By bailey L.
Response from Pet Treater· Mar 27, 2020
Hi Bailey! I am so very sorry you had such a terrible experience with us. Normally our packages ship immediately, but due to the news about the Coronavirus reaching the United States in full force, and the uncertainty we were experiencing with our staffing, merchandising, warehousing, shipping, and many other factors. We were on high alert on what was coming next. Our team member was able to get it on the shipping truck, but the news disrupted the carrier's delivery, so it might have sat in their location a couple days later. It was unfortunate this happened to you and I'm sorry that when you finally received your order, you were still unhappy with the items in it. As advertised a Cat Pack contains 3-5 items. We don't have a suggestion slot, and we don't have any messages from you about your cats anxiety. Maybe that is something you saw on our Instagram Stories? We wouldn't be able to know your messages were linked to your account if that's the case. Again, I'm so sorry our Cat Pack was not right for you and your pet. We wish you the absolute best. Thanks for trying Pet Treater!
I wasn't really sure about signing up to receive a Pet Treater box a month because my fur baby is really picky.... but when I received her first box in the mail and opened it where she could see everything, she went nuts! She grabbed each toy and 1 by 1 she took em to her bed and now she wants to sleep with them all the time!! My picky little fur baby tried the treats that came with the box, and she LOVED em! Thank you Pet Treater, we love your boxes!
By Darlene N.
Response from Pet Treater· Feb 26, 2020
Darlene, We are super thankful for your review and we LOVE that your picky fur baby loves her treats and toys. We definitely try to have fun with our boxes and provide quality products and treats for your fur babies! Thank you again for taking the time to comment here, we appreciate you! Pet Treater
I’m only rating 4 stars right now because we’ve only received 1 box! I got the try it out option, as I have 3 dogs with 3 totally different personalities and bark box while popular, just wasn’t doing it. We received our box and it was a hit. All 3 boys were happy, and we love the fact that nothing is from China. I just signed up for the subscription since the try it out box was a hit. Hopefully it stays that way and I will update in the future!
By Ashleigh C.
Response from Pet Treater· Feb 26, 2020
Ashleigh, Super appreciate you taking the time to review and totally understand the 4 star rating. This definitely gives us room to WOW you with future shipments. We also are excited to provide treats only from the US and Canada, we take your pet's health very seriously! As every month is a different theme, we are optimistic that we will receive a 5 star from you real soon. If you ever have any questions or issues, never hesitate to reach out to us! Thank you, Pet Treater
I used to be a customer, but I put my subscription on hold, nothing to do with pet treater just didn't want more than one subsciption a month. I wanted to try barkbox.... Big mistake, at first they seemed like a great company, but no. I have so many unwanted toys, never a problem with pet treater. Everything I got in my packages I used, only a couple of boxes left with barkbox... Ugh... I hate seeing all of the monthly pet treater boxes, and knowing I missed out. Ready to come back to pet treater, and this time I'm going for the deluxe box.
By Morgan K.
Response from Pet Treater· Feb 26, 2020
Morgan, We are very happy you have returned to us, so we can treat your fur family! We really try to think outside the box and have fun-filled themes every month. To be honest, A LOT of thought goes into every monthly box we offer, we love to spoil and make it creative. Welcome back home to the "pack", Pet Treater
