Pettable ESAReviews of pettable.com

Response from Pettable ESA· Aug 5, 2025

Hi Chantasia, Thank you so much for your heartfelt feedback! We’re absolutely delighted to hear that your experience with us was not only smooth and affordable, but also personally meaningful. Our team, especially the licensed professionals we partner with, genuinely care about supporting each person beyond just the ESA documentation, so it means a lot to know your call had such a positive impact. We’re honored to have played a part in your journey, and we’re always here should you need anything in the future. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESA· Aug 5, 2025

Hi Kathleen, Thank you so much for your kind words! We’re so glad to hear that you found our customer service excellent and compassionate. Our goal is to ensure every step of the ESA process feels supportive and stress-free, and we’re so glad we could be helpful to you. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESA· Aug 5, 2025

Hi Hailey, Thank you so much for your feedback! We’re happy to hear that you found the process quick and cost-efficient. It means a lot to know you'd recommend our service to others, that’s exactly what we strive for! Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESA· Aug 1, 2025

Hi Walter, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team and that your assigned therapist made you feel comfortable throughout the process. Creating a safe, welcoming environment where you feel truly supported is one of our top priorities, and we’re so glad that came through during your interaction. If you ever need assistance in the future or have any questions about your ESA letter, don’t hesitate to reach out. We’re always here to help. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESA· Aug 1, 2025

Hi Marcia, Thank you for your wonderful feedback! We're so happy to hear that you found the process easy and fast. That's exactly what we strive for. It's also great to know that Tasha and the rest of the team made your experience enjoyable with their support and communication. We believe that kindness and clarity go a long way, and we’re thrilled that it made a difference for you. If you ever need assistance in the future or have questions about your ESA documentation, we're always here to help. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESA· Jul 30, 2025

Hi Danielle, Thank you so much for taking the time to share your experience! We truly appreciate your honesty and the thoughtful feedback! We're so glad to hear that your overall experience with Pettable and your therapist has been amazing. It’s wonderful to know that she made you feel supported, was thorough in addressing your needs, and even went the extra mile to advocate for you directly with your landlord. That level of compassion and professionalism is exactly what we strive for in every interaction. We do, however, want to sincerely apologize for the frustration you experienced while trying to cancel the $14.99 monthly subscription add-on. Your feedback is incredibly valuable and we understand how discouraging it must have been to reach out multiple times before the issue was finally resolved. While we’re glad we were ultimately able to refund the last charge and stop any further billing, we recognize this part of your journey could have been smoother, and we're actively working on improving that cancellation process to make it more straightforward and responsive for everyone. Your recommendation means the world to us, and we’re honored to have earned your trust and continued support. We're so happy to know you'll be renewing your ESA letter with us in the future. We look forward to being there for you again when the time comes. Once again, thank you for choosing Pettable!

Response from Pettable ESA· Jul 30, 2025

Hi Parker, Thank you for sharing your experience with us! We're glad to hear that you were able to get your ESA letter submitted and that you found our staff and counselor kind and professional as that’s exactly the level of care and support we aim to provide. We understand that timing can be important, and while we strive to deliver all documents as quickly as possible, we’re sorry to hear that the process didn’t move as swiftly as you had hoped. Your feedback helps us continue to improve our services and ensure a smoother experience for all of our clients. If there’s anything more we can do for you or if you have questions in the future, please don’t hesitate to reach out. We’re always happy to help. Thank you for trusting Pettable with your ESA needs!

Response from Pettable ESA· Jul 30, 2025

Hi Katie, Thank you so much for sharing your experience! We’re truly glad to hear that your therapist was professional, compassionate, and attentive to the urgency of your situation. It's incredibly important to us that each person feels heard, understood, and supported especially when navigating sensitive circumstances involving emotional support animals. We're also pleased to know you received your ESA letter so quickly after your appointment, and that you’re now able to have your dog with you when you need them most. Our team is honored to have been part of your journey, and we’re here for you anytime you need continued support or future renewals. Thank you for trusting Pettable with your ESA needs!