Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Very helpful. Thank you. There was some misunderstanding with the customer service prior to the appointment an associate asked my daughter and to upload more forms and pay an additional amount but then another associate advised us to just ignore the email.
By Nicolette
Well I paid to reactivate my dogs pettable ESA but I was told that I had to fork out another $50 to get new paper work that isn’t expired for me to move into an apartment with him and I’m not doing that I payed $99 definitely not worth paying for if I can’t get new papers without having to spend more money.
By Hayleigh
Response from Pettable ESA· Dec 8, 2022
Hi Hayleigh, we'd like to assist you better. Please reach us at [email protected] so we can help you out. Thank you.
The process was easy, timely, and straightforward. My pets provide me emotional support and the letter conveyed this. The letter was approved for what I needed. The therapist was knowledgeable, and listened to me. Thank you!
By Bella
Everything was great 👍 👌 🤗
By David
Fast response to my email.
By Dan
The process went very smoothly and had no issues.
By Paul
Amazing experience! Easy to register on the site and make an appointment. The therapist called me very promptly and was extremely professional and nice. She was very attentive and caring. The phone call was about 10 minutes long and addressed everything necessary. I received my letter later that nite. Highly recommend!
By Daniel F.
The Doctor was very understanding of my conditions and why I needed to keep my ESA with me at all times. It is so much easier to get to take my best friend with me everywhere I go and not get turned away.
By Lisa
