Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Everything was done so fast! Thank you for being so prompt!
By jonathan M.
Response from Pettable ESA· Dec 16, 2022
Jonathan, thank you for sharing your experience with Pettable! We're happy that we're able to help with your ESA needs. :)
my therapist did an amazing job with the consultation. My therapist understood my situation fully, and gave me resources and information to help me be certain I can have my dog in my new apartment. The consultation was easy and it felt good to finally talk about how my dog helps me function in my daily life. Now I have to recommend my mother!!
By Whitney
Response from Pettable ESA· Dec 16, 2022
Thank you for sharing your experience with us, Whitney. We're happy that our clinicians were able to help you understand your right to reasonable accommodation. We thank you for trusting Pettable with your ESA needs!
It is so easy and helped me keep my pup <3 There is no BS and they get you what you need.
By Lauren J.
Response from Pettable ESA· Dec 16, 2022
Hi Lauren, happy to know that you are satisfied with our services. Thank you for trusting Pettable with your ESA needs!
I found the process professional and understanding to my condition . Also offering continued counseling if needed .
By Patricia
Absolutely wonderful Experience. Dr was very Professional and made me feel very comfortable during our session.
By Margaret
My experience with Christopher was very good. I think he understood my situation and my feelings about my animal that has traveled with me many miles.
By Charlene
Process was easy and your response was so quick. It might be a little while before I need to use the letter. Thanks so much
By Stephanie
I was put in an incredibly heartbreaking situation where I fell in love with this dog, asked my landlord if I could get the dog, and he refused. I was devastated, and then asked him, what if the dog was an ESA? He was aware of the laws around ESAs, but came off very threatening, telling me "I highly recommend you don't go down this road." Well, I went down that road. After many hours and days of research, I finally landed on Pettable to get an ESA letter because they had licensed mental health professionals that you can connect with via telehealth, and a legal team to give you advice on how to file a complaint with HUD, in case things got messy. I was a bit skeptical after reading some of the 1-star reviews, but decided to pull the trigger after calling Pettable's customer service and asking many questions for security and reassurance. Dr. Laughman from CA was incredibly knowledgable about the laws around ESAs and diagnosing. She also doesn't handout these letters to just anyone. She knew by what I had told her about my mental health history, that I needed this dog. I told her all about my situation and how my landlord was scaring me about getting an ESA. She was confident about her ability to help me and was not intimidated by lawyers. She provided me with a letter that went over her diagnosis, treatment of an ESA, verification of her credentials, and laws and consequences of denying an ESA. I gave the letter to my landlord, and after he had his realty agency AND attorneys look it over, he couldn't refuse! He did tell me that it looked like I got this letter from an online provider, but there's nothing he can do about that! The letter is still legit because Pettable connects you with LMPHs and that's all that matters. THANK YOU PETTABLE! Extra Advice: If your landlord asks you to get pet liability insurance in case someone was to get bit or hurt on your property, State Farm provides very inexpensive renters insurance that covers personal/pet liability!
By Margaret
