Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
It was an amazing experience working with pettable! Everyone I delt with was exceptional!! Highly recommend
By Ahmet
Response from Pettable ESA· Dec 30, 2022
We appreciate the recommendation, Ahmet! Thank you for trusting Pettable with your ESA needs!
I was told my letter wasn’t accepted and it’s just weird how this has so many positive reviews on different sites.
By Shereese
Response from Pettable ESA· Dec 30, 2022
Hi Shereese, I am very sorry about your letter being rejected. Sometimes, landlords are misinformed about the policies surrounding ESAs. Please reach us at [email protected] and our team will help you with the next process. We're here to help.
Super informative and quick to communicate. Appreciate the honesty and all the information. Would use them again Everytime!
By Jacqueline
Response from Pettable ESA· Jan 6, 2023
Thank you for your feedback, Jacqueline! We're happy to know that you are satisfied with our services. We wish you the best of luck!
My interview with Christopher was so reassuring- he was wonderful. Very understanding of the support and reassurance I receive from my dog Cosmo.
By Maryann
Response from Pettable ESA· Jan 6, 2023
Ho Maryann, we’re pleased to know that you are happy with the experience that you have had with one of our clinicians. Thank you for trusting Pettable with your ESA needs!
It was so quick and helpful, and the costumer service was responsive! I'm so thankful!
By Kekayo
Response from Pettable ESA· Dec 30, 2022
Happy to know that you are satisfied with our services, Kekayo. Thank you for trusting Pettable with your ESA needs!
Great follow-up! I appreciated their completed review to my clinical history and recommendations provided. Thank you so much!
By Louis
Response from Pettable ESA· Dec 30, 2022
Hi Louis, thank you for sharing your experience with us. We value how you feel with every step of the process here at Pettable. We appreciate your feedback and we wish you the best of luck!
Letter worked with my apartment complex and the therapist was amazing!
By Meghna
Response from Pettable ESA· Dec 30, 2022
Glad to know that you're able to find a home for yourself and your ESA, Meghna! Thank you for trusting Pettable with your ESA needs!
Everything was legit! In addition to submitting the documentation that was provided to me I had to also fill out an online pet screener form and everything went through! The therapist I spoke to told me that if I needed anything else to reach back out. A small fee of $50 for any additional forms and she even agreed to advocate for my dog on my behalf if needed. I was also given a response sheet to questions that the office staff might ask me. It outlined what I could say and what I was not obligated to speak on. She left me feeling confident about dealing with office staff. Fortunately, the information given to me was sufficient. Will definitely use again!
By Ganet L.
Response from Pettable ESA· Jan 6, 2023
Thank you for sharing your experience with us, Ganet! This will help our co-fur parents to feel more comfortable with our process. Thanks for trusting Pettable with your ESA needs!
