Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
The therapist was very attentive and listened to me.
By Thomas
Response from Pettable ESA· Jan 20, 2023
We’re pleased to know that you are happy with the experience that you have had with one of our clinicians. Thank you for trusting Pettable with your ESA needs!
Response was real quick and I received my letter in couple of hours after answering the assessment questions
By Shy
Response from Pettable ESA· Jan 20, 2023
Hi Shy, we appreciate you taking the time to write feedback for Pettable. We wish you the best of luck!
Great communication. The psychologist contacted me a few times within ten minutes of my email. Would highly recommend this company for an emotional support animal or a service animal.
By Kevin
This company is thorough, professional and friendly. Prompt and understanding
By John
Response from Pettable ESA· Jan 20, 2023
We appreciate you taking the time to write feedback for Pettable, John. We wish you the best of luck!
I got my letter as advertised, but the therapist misgendered me through the entire text of the letter despite the service asking me for my pronouns. Why even ask for my pronouns if you're just going to use whatever pronouns you think fit my voice?
By Davyn
Response from Pettable ESA· Jan 20, 2023
I am very sorry to hear about this, Davyn. Rest assured that we have noted this correction and we'll be addressing you accordingly moving forward. If you need anything else, please reach us at [email protected] to further assist you with your ESA needs. Thank you.
Thanks so much Dr Holland and Pettable for everything .! Dr Holland was amazing and a fast responder … I'd rate Pettable 5 stars. I was able to get all of the paperwork. 100% recommended my ESA letter was approved by my landlord … I would totally recommend this page to everyone !
By Dayanara C.
Awesome customer service! Amazing therapist! Overall great!
By Veronica
Thanks for all the help you made the process straight forward and easy. I would recommend this to someone else.
By Nina
