Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
I have intense anxiety and have avoided the process of getting an ESA (go figure) but Pettable made this very easy for me and my therapist was super sweet and helpful. Best option for high anxiety folks like me. Will be using them to renew, for sure.
By AJ
Easy stress-free experience. Thank you!
By Jacee
My email got sold and I've been receiving 50+ spam every day since signing up for Pettable after just getting it lowered to maybe 5 a day. It's annoying.
By Erica
Response from Pettable ESA· Feb 27, 2023
Hi Erica, thanks for letting us know this matter. Pettable does not sell any of our clients' information to any third party organization. We know how important your privacy is. If you need further assistance from us, please do not hesitate to reach us at [email protected]. Thank you!
My therapist was amazing! Very timely and detail oriented. Made me feel very comfortable and helped the process go very smoothly. Great service. Have not had any problems with my documents but also make sure to be a responsible ESA handler.
By Ash
Response from Pettable ESA· Mar 29, 2023
Hi Ash, we feel you! and we're happy that you have been able to confide with one of our clinicians. We thank you for trusting Pettable with your ESA needs!
I think Rhiana made the process really easy and she was super helpful. The process was streamline and efficient
By Mike J.
A time was set up to talk with a therapist in about 2 days. The phone call was right on time. We had a conversation explaining my disability and the training my dog has had. After the conversation, she agreed, there is a need for my service dog..... an hour later, my letter was sent via email. It has opened several doors for my ability to stay different places, that I could not before. Very painless!!
By Ronald
Karen was very helpful, I got my ESA letter immediately! I was able to find a new place to live for my dog and I. Thank you pettable!
By Brooklyn
The only thing that I was a little iffy about was that I reached out to support prior to my appointment about doing a chat session because phone calls make me super anxious and they said it was fine as well as the therapist I had and then my appointment time came and I got asked my questions and then heard nothing back so I reached out a half hour after my appointment time and was told that they made an exception and that they don’t normally do it that way and that I would be reviewed when she was done with other appointments but I was never aware of what was going on during my scheduled session time .
By Brittany
Response from Pettable ESA· Feb 27, 2023
Hi Brittany, we'd like to understand the situation better! Can you please reach us at [email protected] so we can help you resolve the issue with the team? We're here to help!
