Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Marie was warm and inviting over the phone. She seemed to be invested in what I was saying and helped me to ensure that I can get the support I need to maneuver around my generalized anxiety symptoms.
By anissa N.
Response from Pettable ESA· Apr 23, 2023
Thank you for putting a good review to Marie, Anissa! Rest assured that we'll send this good news to her. Once again, thank you for trusting Pettable with your ESA needs!
Amazing, easy, got my ESA letter the same day as my interview. 10 out of 10 will recommend to friends.
By Tara
Response from Pettable ESA· Apr 23, 2023
Hi Tara, we're glad to know that you are able to receive your letter in a timely manner. Thank you for trusting Pettable with your ESA needs!
Very responsive & friendly team. They made it very easy. The psychologist was super helpful, friendly & understanding. He also understood kitties & the love & support they provide. Everything was super timely! I would definitely recommend Pettable to anyone needing this service. Thank you again!
By Lisa
Response from Pettable ESA· Apr 23, 2023
Thanks for putting a good review on our team, Lisa! Happy to know that you have been accommodated accordingly. Thanks for choosing Pettable for your ESA needs!
Pettable is AWESOME! They were very quick to get me in and get me approved for my letter to have my service animal. I havent had a single rejection with the letter either!
By Daniel P.
Response from Pettable ESA· Apr 23, 2023
Hi Daniel, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
Easy and quick! Highly recommend!
By Courtney B.
Response from Pettable ESA· Apr 23, 2023
Thank you for that short and sharp review for us, Courtney! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
So friendly, helpful, and knowledgeable!!
By Leah B.
Response from Pettable ESA· Apr 23, 2023
Thank you for that short and sharp review for us, Leah! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
Not delivered timely. Had issues with the assessment not porting over. 6 days later still no letter or refund.
By Issette
Response from Pettable ESA· Apr 11, 2023
Hi Issette, I'm very sorry to hear about your situation. We'd like to assist you better. Can you please send us a message at supportpettable.com so we can take a closer look at your case and help you immediately? We'll be on the lookout for your message. Thank you.
Process and very easy and professional. I was able to schedule an appointment with a mental health specialist very quickly to see if a qualified for ESA approval. If you don't qualify they offer a full refund.
By Amber
Response from Pettable ESA· Apr 23, 2023
Hi Amber, we're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
