Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Quick process. Responsive team
By Lucie
Response from Pettable ESA· Apr 22, 2023
Hi Lucie, thank you for your feedback! We’re happy to know that you are satisfied with our services. Once again, thank you for trusting Pettable with your ESA needs!
Great place everything was simple but professional,the therapist was very sweet and friendly and really listened to all I had going on and thoughts I had she was amazing
By Jennifer
Response from Pettable ESA· Apr 23, 2023
Thank you for sharing your experience with us, Jennifer! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Definitely 5/5 stars. The website was easy to navigate and the process was smooth. Excellent videos on dog training and important information about my rights to own a service dog. Very happy now that I can take him wherever I go. Thank you Pettable!
By Edgar L.
Response from Pettable ESA· Apr 23, 2023
Appreciate your review of our website, Edgar! This will help our co-fur parents feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
Speaking to Ms.Tasha was a great experience! She helped me a lot and I appreciate her for being knowledgeable and concern! Without her I wouldn’t be able to have my fur babies with me in my new home!!! Thank you Pettable for having a nice sweet lady with great customer service and care❤️
By Andrienne M.
Response from Pettable ESA· Apr 23, 2023
Hi Andrienne, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
The experience with the company and therapist went as smoothly as glass. I just have to wait to see if my new apartment building accepts my letter. I can't imagine why not.
By Leslie
Response from Pettable ESA· Apr 24, 2023
Thanks for putting a good word on our process, Leslie. Please do not hesitate to reach us at [email protected] if you'll need further assistance. We'll be happy to help!
This was a great experience. I am so great ful for pettable!
By Brittany
Response from Pettable ESA· Apr 24, 2023
Thank you for your thoughtful words, Brittany! We're happy to know that you are satisfied with our service. Please feel free to reach us at [email protected] if you'll further assistance. We'd be happy to help!
My appartment denied my letter saying the medical professional was out of my state
By Garrison
Response from Pettable ESA· Apr 12, 2023
Hi Garrison, I'm sorry to hear about your situation. We definitely make sure to connect you to a professional that is licensed in your state. Please send us a message at [email protected] so we can guide you on your next steps and help you verify your letter with your landlord. Thank you!
I never recieved my letter.
By Brittney
Response from Pettable ESA· Apr 12, 2023
Hi Brittney, we're now looking into this case to understand the situation better. Can you please send us a message at [email protected] so we can sort this out? We'd like to assist you better. We'll be on the lookout for your reply.
