Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
I received a comprehensive examination from a reputable therapist who understood my trauma-drama events and accurately assessed the Emotional Support Value of my three cats. I am forever grateful <3!!
By Linda
Response from Pettable ESA· Apr 23, 2023
Hi Linda! We're happy that you felt comfortable with our process and that you have confided with our clinician. Thank you for trusting Pettable with your ESA needs!
Everything is very straight forward and easy to understand if it is your first time doing something like this.
By Hannah
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your experience with us, Hannah! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
How long have you been in business? And your asking me to solve your problems.. I would not know where to begin .If after all this time you can't figure it out. That tells me your not a hands on person. You can start by looking at the people that work for you. Enough said.
By Dennis
Response from Pettable ESA· Apr 16, 2023
Hi Dennis, I'm sorry to hear about your experience with us and for not being able to have our therapist call you on time. We have sent a follow up email with your therapist however, you decided to not proceed with the process. We understand how frustrating this can be on your end and that we apologize for the inconvenience that it has caused you. With that, we have provided a full refund of your payment. Once again, we'd like to apologize and appreciate you for bringing this to our attention. We hope you could give us a chance to serve you better next time. Thank you.
Canceled my request immediately when I got my own ESA letter from my therapist. Appreciate it, Pettable!
By Stephanie
Response from Pettable ESA· Apr 22, 2023
Appreciate your review with the Pettable team, Stephanie! Please do not hesitate to reach us at [email protected] if you need anything else. All the best!
Dr. Taylor was fantastic - she made me feel supported, heard, and safe (even discussing difficult emotions). She asked great questions and really understood my situation. She also walked me through next steps and additional necessary info/forms which was helpful. I’m so grateful, thank you so much to both Dr. Taylor and Pettable for helping me navigate this process!
By Tessa
Response from Pettable ESA· Apr 23, 2023
Hi Tessa! Thank you for putting a good review with our clinician - Dr. Taylor! We'll make sure to send in your warm words! We're happy that you had been accommodated accordingly. Once again, thanks for choosing Pettable for your ESA needs.
Great service all around. Easy to navigate, fast and efficient.
By Michael
Response from Pettable ESA· Apr 23, 2023
Thank you for that short and sharp review for us, Michael! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
Dr. Meyer was great and the letter worked
By Tracey
Response from Pettable ESA· Apr 23, 2023
Hi Erin! Thank you for putting a good review with our clinician - Dr. Meyer! We'll make sure to send in your warm words! We're happy that you had been accommodated accordingly. Once again, thanks for choosing Pettable for your ESA needs.
You guys made me feel comfortable
By Shereese
Response from Pettable ESA· Apr 23, 2023
Hi Shereese, thank you so much for writing in! Your honest feedback is what keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
