Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Wonderful experience
By Cristiane T.
Response from Pettable ESA· Apr 14, 2026
Hi Cristiane, Thank you so much for your kind words! We’re delighted to hear you had a wonderful experience. We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
Pettable is fast affordable and the doctor that helped me was so kind and understanding of my current situation. She knew how much my pets are a help to me. Wonderful!
By Mrs F.
Response from Pettable ESA· Apr 14, 2026
Hi Mrs. Funk, Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and affordable, and that your doctor was kind and understanding of your situation. It means a lot to know she recognized how important your pets are to your well-being. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!
Great experience
By Hershe A.
Response from Pettable ESA· Apr 14, 2026
Hi Hershe, Thank you so much for your kind words! We’re delighted to hear you had a great experience. We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
I had an appalling experience with the provider at 925-264-9739. As a long-time ESA user who recently switched to Pettable, I am shocked by the utter lack of empathy and medical ethics displayed. The doctor was dismissive from the start, showing what felt like blatant bias against my Asian accent despite my clear communication. My attempts to explain my symptoms were met with cold silence. After a flat denial without any clinical justification, I asked for an explanation. He simply stated he 'wouldn't explain anything' and abruptly hung up on me. This interaction was so traumatic that it triggered a physical relapse of my condition, including severe anxiety and vomiting. This individual lacks the basic humanity and professional courtesy required for healthcare. Avoid this provider at all costs.
By Ormmy Chomnard N.
Response from Pettable ESA· Apr 10, 2026
Hi Ormmy, We’re truly sorry to hear about your experience and the distress it caused you. What you described is very concerning, and it does not reflect the level of empathy, professionalism, or respect we expect from our providers. Every client deserves to feel heard, respected, and supported especially during conversations about their mental health. We also take concerns regarding potential bias or dismissive behavior extremely seriously. This is not acceptable, and your feedback will be escalated for immediate review. We would appreciate the opportunity to look into your case in detail and address what occurred. Please reach out to us directly at [email protected] (855) 920-0323 so we can investigate further and work toward a resolution. Thank you for bringing this to our attention.
I found my experience with Pettable recently to be fantastic. I found their services and offerings via a Google Search and was pleasantly surprised to find their website was easy to navigate and find answers to all my questions prior to signing up. The process was incredibly thorough and my provider Kya Miller (LICSW, LCSW) was thoughtful and concise. It was easy to make an appointment and complete the necessary forms and documents submission via the provider portal. Kya exceeded my expectations and I highly recommend!
By Jessica
Response from Pettable ESA· Apr 9, 2026
Hi Jessica, Thank you so much for sharing your thoughtful experience! We’re thrilled to hear that you found our website easy to navigate and that it helped answer your questions before getting started. It’s great to know the process felt thorough and that the provider portal made everything simple and convenient. We’re especially glad to hear that Kya exceeded your expectations with her thoughtful and concise approach. Your recommendation truly means a lot to us! Thank you for trusting Pettable for your ESA needs!
Thanks so much for the thorough evaluation and ESA letter!
By Christina F.
Response from Pettable ESA· Apr 8, 2026
Hi Christina, Thank you so much for your kind words! We’re glad to hear you appreciated the thorough evaluation and your ESA letter. Thank you for trusting Pettable for your ESA needs!
Thank you Kya Miller for being so helpful! I can’t imagine separating away from my pets and with this I can always have them around. The process might seem intimidating but it’s very simple and quick once you start the process.
By Valerie
Response from Pettable ESA· Apr 8, 2026
Hi Valerie, Thank you so much for sharing your experience! We’re delighted to hear that Kya was helpful and that the process felt simple and quick for you. It’s wonderful to know you can now keep your pets close, giving you peace of mind. Thank you for trusting Pettable for your ESA needs!
Overall, the experience was even better than expected. I loved the portal to keep everything in one place. And I especially appreciated working with Kya, who was clear, efficient, professional, and helpful every step of the way. Only wish I had completed this process sooner.
By Candice H.
Response from Pettable ESA· Apr 8, 2026
Hi Candice, Thank you so much for sharing your experience! We’re thrilled to hear that the portal made things easy to manage and that working with Kya was clear, efficient, professional, and supportive. It’s wonderful to know the process exceeded your expectations and we completely understand the “wish I had done this sooner” feeling! We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
