Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Quick and painless. Reputable individual who completed my letter and no issues from complex on accepting. Cheaper and more reliable than other options I’ve seen.
By Haley P.
Response from Pettable ESA· Oct 30, 2023
Thank you for sharing your insight about Pettable, Haley! This will help our co-fur parents feel more comfortable and familiar with our process. Thanks for trusting Pettable with your ESA needs!
This was the second time to get a PSD letter for my service dog Dobby, and the first time for my service dog Squirrel. The process is easy and straightforward, no anxiety attacks unlike dealing with SSI and other Government agencies. The psychiatrist called at the appointment time and we were done within 10 minutes. Super nice lady, easy to speak with and seemed to understand my issues very well. I will definitely be back next year for another renewal! The ability to make payments for this service is absolutely necessary for anyone else who is on a fixed income. Thank you so much for offering that! Without it, I wouldn't have been able to get my PSD letter and keep my service dogs with me at all times!
By Lisa
Response from Pettable ESA· Oct 31, 2023
Thanks for coming back, Lisa! Glad to know that our service suits your needs. Once again, thank you for always choosing Pettable!
Outstanding customer service. Landlord requested some additional forms from the therapist to confirm my ESA letter, and Pettable team notified me about it, and helped to resolve it in a timely matter. As a result - my ESA letter was accepted! Thank you very much!
By Eve
Response from Pettable ESA· Oct 31, 2023
Thanks for the good review on our team, Eve! Happy to know that you have been accommodated accordingly. Thanks for choosing Pettable for your ESA needs!
Gave my PHI out to a third party and then told me to go away when I filed a complaint...after they no call no showed for two visits...
By John G.
Response from Pettable ESA· Oct 30, 2023
Hi John, thank you for raising your concern here. We'd like to assist you better. Kindly send us a message at [email protected] so we can resolve this issue. We're here to help.
I did a fair amount of research before going with Pettable. There are other services that offer the same thing, potentially a little less expensive, but without all the components for total peace of mind. This service checks all the boxes you want: fast, credentialed specialists licensed in YOUR state, an actual interaction with that specialist, and an official letter with a money back guarantee (if rejected). Everything ran like clockwork and I had zero issues getting my pet approved and related housing fees waived.
By EH
Response from Pettable ESA· Oct 31, 2023
Hi EH, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
have gotten 3 letters from pettable and it’s always a great experience 🥰
By taylor
Response from Pettable ESA· Oct 31, 2023
Thanks for coming back, Taylor! Glad to know that our service suits your needs as always. Once again, thank you for choosing Pettable!
Overall a very professional experience - we had lots of questions pre-purchase about their service and they were very forthcoming with information. We like that they're upfront and if you don't qualify, you do get your money back. The license health professional was genuinely concerned about my well-being and I'm thankful for that.
By M W.
Response from Pettable ESA· Oct 31, 2023
Thank you for sharing your insight about Pettable, M! This will help our co-fur parents feel more comfortable and familiar with our process. Thanks for trusting Pettable with your ESA needs!
My experience was great because it was easy to schedule the appointment. My therapist was on time with the call, and she was professional as well as kind. The ESA letter was in my email quickly.
By Kelley K.
Response from Pettable ESA· Oct 31, 2023
Thank you for sharing your experience, Kelley. We're happy that you are able to confide with one of our clinicians and help you out with your ESA needs. Thanks for choosing Pettable!
