Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
The process was clear and the website was user-friendly. The therapist I worked with was very kind and professional.
By Eamonn M.
Response from Pettable ESA· Jan 9, 2024
Appreciate your review of our website, Eamonn! This will help our co-fur parents feel comfortable with our process. If you need anything else, please do not hesitate to reach us at [email protected]. Thank you!
It was quick and painless to schedule an appointment. I even got my letter the same day!
By M S.
Response from Pettable ESA· Jan 9, 2024
Hi M, thank you for sharing your experience with Pettable. We value how you feel at every step of the process and we're happy that you are satisfied with our service. Once again, thanks for choosing Pettable for your ESA needs! :)
Pettable seemed like a reputable company to get my Esa letter updated with since I am not currently seeing a therapist and the process to obtain my letter was straightforward and Dr.Laughman asked all the necessary questions. We talked for around 10-15 minutes and I felt comfortable and reassured everything will work out great. Well my Esa letter did not get approved by my apartment complex I was applying to, the letter contained Dr. Laughman’s contact information, email, phone number, as well as an APIT license number. I received my letter same day on 12/18/23. The email came back as undeliverable as well as the phone number not being in service/ unable to receive calls. I have contacted support on 1/2/24 and they got me in contact with Dr.Laughman’s usable email and I was told she was on vacation. No big deal it’s the holidays and start of a new year so that is understandable. What has upset me the most is I paid 200$ for an Esa letter that did not work and I had to place my Esa with a family member until they are approved to live with me. If this issues is not solved by 1/12 I will request a refund and update my review.
By Natalie M.
Response from Pettable ESA· Jan 9, 2024
Hi Natalie, I'm sorry to hear about your situation with your apartment and we apologize if you find it hard to contact one of our therapists during the holidays. Rest assured that we try to extend the help that our clients' needs as soon as we can. Please feel free to keep in contact with our CS team so they can help you promptly. We will be on the lookout for your message.
The team has super fast service, they were so easy to work with. They take the time to walk you through the steps and explain process to you so that you are not confused/have minimal questions. They amazing and committed to you.
By Yesica J.
Response from Pettable ESA· Jan 9, 2024
Thanks for putting a good review on our team, Yesica! Happy to know that you have been accommodated accordingly. Thanks for choosing Pettable for your ESA needs!
My therapist was delightful to work with. She understood my concerns and took her time. Any question I had she answered it in a timely manner. Thank you so much Kya Miller, LICSW, LCSW! ❤️
By Alyeli H.
Response from Pettable ESA· Jan 8, 2024
Hi Alyeli, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
I was not aware of an ESA letter until last year and found Pettable while researching specifics. The website was very informative with easy to understand directions for establishing a call with one of their licensed counselor’s, Kya Miller LICSW, LCSW. Kya was very patient, understanding and kind when evaluating me for my ESA letter qualification. Kya was thorough, but did not make the sharing of life experience traumatic. I received my ESA letter in a timely manner and it was accepted without question. Annual renewal time came and I was able to make changes with Customer Support’s assistance to include an additional miniature dachshund onto my ESA letter. I scheduled my counselor interview and was very pleased to be able to speak with Kya, again, a year later. Kya continues to be great and put me at ease during our call. Kya kept me updated through chat messages and I have my letter for the next year already. My experience has been so positive that I have recommended others including a family member and a miniature dachshund group. I can’t give enough praise for my continued experience with all of the professionals I have interacted with at Pettable.
By Mr. Jack H.
Response from Pettable ESA· Jan 8, 2024
Thanks for sharing your experience with your second purchase with Pettable, Mr. Jack! We're glad to know that Kya has been a good help. Please do not hesitate to reach us again if you need further assistance and we'd be happy to help. Once again, thanks for choosing Pettable!
Wonderful.........
By Chelo Ochoa G.
Response from Pettable ESA· Jan 8, 2024
Thank you for your feedback, Chelo! Thank you for trusting Pettable with your ESA needs!
Nicole was horrible! She was hostile, rude, condescending and dismissive from the very beginning and told me she was denying me because my anxiety wasn't bad enough.
By Todd J.
Response from Pettable ESA· Jan 8, 2024
Hi Todd, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
