Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Simple, Easy to Follow training methodology. Really enjoyed following this training guide with both my dogs. Effective tool for PSD training.
By Christie W.
Response from Pettable ESA· Jan 30, 2024
Thank you for sharing your experience with our training modules, Christie! We're happy that you're able to enjoy the journey on training your dogs. Please do not hesitate to reach out again if you need anything else and we're here to help. Once again, thank you for choosing Pettable!
I certified my first ESA through Pettable, and then found myself in a position to need a second ESA. I had pushback from my landlord, and I panicked. I quickly contacted Pettable to ask if I could get a second letter for the newest ESA in my household and Denis Alcantara helped me resolve my panic and issues. They walked me through the process and allowed me to have an additional therapist evaluate me promptly and for $79 since I had my first ESA letter through Pettable. A great experience and I highly recommend Pettable- thank you Denis!
By Kali L.
Response from Pettable ESA· Jan 30, 2024
Thanks for putting a good review for Denis, Kali! Happy to know that you have been accommodated accordingly. Please feel free to reach out again if you need anything else. Again, thank you for choosing Pettable!
I'm having a tough time with this and probably should just get a professional trainer. My dog is a bordoodle so extremely intelligent and already trained on most basic things (sit, stay, down, leave it, and some fun stuff like ringing a bell to go walk and putting her toys away). But 8 months of the year we are rural so no leash and 4 months (now) we are in the city. I stopped the pulling by getting a harness but she sill walks with her tail between her legs and still freaks out and doesn't listen if she's startled (all the time in the city). She goes to work with me and is very social but I just don't think I can accomplish this service dog thing with her.
By Karol Shoup J.
Response from Pettable ESA· Jan 29, 2024
Hi Karol, we appreciate you for sharing your experience with your dog and for sharing some insights on our training materials and we understand that this kind of training might be a challenge for you. Please email us at [email protected] so we can guide you on your next steps and how we can help you get through this. We're here for you!
Talking to someone who understands me and makes me feel better about my situation instead of ashamed but I haven't received my letter in the mail yet?
By Nyree L.
Response from Pettable ESA· Jan 29, 2024
Hi Nyree, thank you for raising your concern here. We usually send your letter in pdf for ease of printing. Sending the letter through mail is a case-to-case basis per your therapist. Please email us at [email protected] so we can help you in resolving this issue. We're here for you!
Amazing, straightforward, and knowledgeable. I give more appreciate for the therapist who took an extra step for me. May good things happen for him.
By Michael F.
Response from Pettable ESA· Jan 29, 2024
Thank you for sharing your experience with one of our therapists, Michael. We're very happy to know that he helped you get through our process comfortably. Please feel free to reach out again if you need anything else. Thank you for choosing Pettable!
You guys are awesome
By Lamont W.
Response from Pettable ESA· Jan 29, 2024
Thank you for your feedback, Lamont! Happy to know that we have been a good help. Once again, thank you for trusting Pettable with your ESA needs!
Very professional. I was assigned to a psychologist right away and made the appointment. The provider attended me and by the next day I had my answer. I'm very satisfied with Pettable.
By Lorena J.
Response from Pettable ESA· Jan 29, 2024
Thank you for sharing your experience with Pettable, Lorena! Happy to know that you are satisfied with our service. Thank you for trusting us with your ESA needs!
My therapist Christopher was very kind and thorough. He made sure all my needs were met and answered all my questions.
By Barbara C.
Response from Pettable ESA· Jan 29, 2024
Hi Barbara, Thank you for sharing your experience with one of our clinicians at Pettable. Glad to know that you have been accommodated by Chris thoroughly. Please feel free to reach out again if you need anything else and we'd be happy to help. Thank you for choosing Pettable!
