Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
The ESA letter was done next AM after my phone appt. Superquick. Great job! Thank you. Fedor.
By Daria K.
Response from Pettable ESA· Mar 21, 2024
Hi Daria! Thank you for sharing your experience with us! Glad to know that we're able to help with your ESA needs on time. Please do not hesitate to reach us again if you need anything else. Once again, thanks for choosing Pettable!
I have heard such good things about your company and I really need someone to help me secure my pet because I live in a an apartment complex and they've been riding me about paying to keep her so I'll look forward to speaking to you so I may be able to maintain and keep my pet.
By Warren S.
Response from Pettable ESA· Mar 21, 2024
Hi Warren, thank you so much for writing in! If you need any help or have additional questions, please feel free to reach us again at [email protected]. We're here to help!
After scheduling a meeting with Christopher Armbruster for 5:45 PDT, I was texted that same day at 2:42 that there was a scheduling conflict and he would be unable to meet with me unless I could meet immediately. I responded that I could not, because I was at work. He said we would need to reschedule for another day, which I said was fine, but he didn't schedule anything with me. later that night at 6:43 I get a random text from Christopher asking if we could meet then and there. After I saw the message 11 minutes later and responded that I could, he was quiet until 7:15, when he texted me that we would meet in 15 minutes. I said OK, but by 7:37 I had had enough, and told him I put in a refund request. I am yet to see if they will refund me.
By Storm G.
Response from Pettable ESA· Mar 19, 2024
Hi Storm, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Dr was super thorough and polite i felt comfortable talking about my struggles in depth the whole process was fast i paid bill filled out everything online scheduled a time two or three days out. They will refund money if for any reason u are denied as soon as i ended the consultation i had access to the letter instantly able to save print whatever i will renew in a year with them
By Tia M.
Response from Pettable ESA· Mar 19, 2024
Hi Tia, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs!
Pettable saw to it that I connected with the doctor I started this journey with and with whom I'm comfortable with.
By DEE DECARLO, KCT T.
Response from Pettable ESA· Mar 19, 2024
Thanks for coming back to use our service, Dee! Glad to know that you are able to connect with your previous provider again. If there's anything else that you need, please feel free to reach out. Once again, thank you for choosing Pettable for your ESA needs!
Kya Miller, LICSW, LCSW, helped me obtain my ESA letter for my animals and had my letter to me within 24 hours. She was so easy to talk to and made the process seamless, even with how personal it was. I would recommend her and Pettable ten times over! Thank you, Kya!!
By Kelsy S.
Response from Pettable ESA· Mar 18, 2024
Hi Kelsy, we're glad to know that you were able to receive your letter promptly and that you have been accommodated accordingly by Kya. We appreciate the recommendation and thank you for trusting Pettable with your ESA needs!
Very professional, completed in a timely manner, very useful in my current situation
By debbie C.
Response from Pettable ESA· Mar 18, 2024
Hi Debbie, thank you for sharing your experience with us. We're glad to know that you're able to finish our process promptly. We appreciate your feedback, and we wish you the best of luck!
Pettable is a very important service and one that fills a need for many people seeking companion care in difficult times. I was matched with Kya, who was an incredibly authentic, patient, and empathetic provider as she listened to challenges and asked gently and thoughtful questions in order to determine the best outcome. I am ultimately so grateful for Kya and her willingness not just to listen, but to hear.
By Jay C.
Response from Pettable ESA· Mar 18, 2024
Thank you for your feedback, Jay. We're happy to know that you had a great experience with us with the help of our provider, Kya. Please feel free to reach out again if you need anything else. Once again, thank you for trusting Pettable with your ESA needs!
