Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
The lady was very rude and unworkable with me. I do not recommend this company.
By Sherilyn M.
Response from Pettable ESA· Apr 30, 2024
Hi Sherilyn, we appreciate you sending your concern here. We'd like to assist you better. Can you please send us a message at [email protected] so our team can help and guide you on your next step on how we can resolve this? We're here to help. Thank you.
Have had a really fantastic experience working with Pettable. I was paired with a therapist immediately and was able to schedule a phone call within 24 hours. Aubrey was so supportive and easy to talk to, and she made sure I knew what to expect throughout the process. After our conversation, I received my letter within a day. In addition, Aubrey responded to subsequent follow-up questions quickly even though it had been months since our initial conversation. She's been transparent and helpful throughout the process. Great experience overall!
By Jessica
Response from Pettable ESA· Apr 25, 2024
Hi Jessica, It's wonderful to hear about your experience with Pettable! We're happy that you were able to be paired with a therapist quickly and schedule a phone call within 24 hours. Aubrey's support, ease of communication, and transparency throughout the process are key aspects of our commitment to providing excellent service. We're glad that you received your letter promptly. We appreciate your positive feedback and are here to support you whenever you need assistance in the future. Thank you for choosing Pettable, and we're delighted that you had a great overall experience!
Thanks to Pettable i am now in my apartment with my dog Gracey! I paid for 24 hr express turn around and the service was flawless. Christopher Armbruster was amazing and took care of my needs, was on time, fantastic communication. Thanks again Pettable i am truly so happy! A++
By N B.
Response from Pettable ESA· Apr 25, 2024
Hi NB! Congratulations on being able to move into your apartment with your dog Gracey. We're glad to know that you found the service flawless. Christopher's professionalism, punctuality, and communication are what we strive for with every interaction. We're delighted that we could assist you in achieving your goal and that you're now able to enjoy your living space with your beloved pet. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Pettable, and we wish you all the best in your new home with Gracey!
I was waiting on having a therapist contact me from US Service Animals but due to my phone carrier sending blocked calls to my voicemail I had to look for another alternative company that will provide me an ESA letter for my pup. Lightweight panicking Pettable ESA popped up on my IG feed - I thought I would give them a chance. I couldnt believe how easy it was to apply and book an appointment with a licensed therapist. I now have a working therapist & waiting to be approved for my housing letter. Will definitely look to Pettable for all my future ESA letters.
By A R.
Response from Pettable ESA· Apr 24, 2024
Hi AR! Thank you for sharing your experience with Pettable! We're glad to know that you found our process easy. We aim to provide convenient and efficient services for our clients. We hope that the approval for your housing letter goes smoothly, and we're here to assist you with any further needs you may have in the future. Thank you for choosing Pettable, and we look forward to supporting you and your emotional support animal needs moving forward!
Thank you for your help. You made the experience and process very expedient and comfortable.
By A R.
Response from Pettable ESA· Apr 23, 2024
You're welcome, A! I'm glad our team was able to assist and make the experience and process expedient and comfortable for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and support you. Thank you for choosing Pettable!
This is my updated review. I just edited my review to 1 star because this is to me really just a scam. If I could get my money back I would. Every thing you pay for you can definitely get for free from your doctor/health care provider. As I am training my dog to be a service dog they advertise it as you can pay for their course and then your dog will be able to travel with you officially, however I found out after I purchased that they just provide you with some videos on how to train your dog which quite frankly you can find these videos on YouTube. To have your service animal travel with you you DO NOT need pettables PSD certification as you will still list them as self trained. Maybe that is my fault for not being educated but from reading other reviews they definitely have a habit to not disclose the full truth on stuff until after you’ve paid. The review below was my initial thoughts on it however now I feel completely taken advantage of financially and want nothing less than a refund for me to feel like this company is actually here for people who struggle with mental vs them just here for taking money from vulnerable people. My experience with the licensed therapist was terrible and I have never felt so dehumanized when it came to mental health professionals. To Pettable directly…. I really need some sort of action on your part to rectify my experience otherwise I hold no respect and do not recommend this to anyone. Pettable itself is a very cool concept and I appreciate the support and resources they provide to us. I however did not have a great experience for the actual appointment with the licensed therapist. I felt dismissed and as though the goal was to just to get me to say the right things to get me a letter. That felt icky because it felt like a lack of integrity within the business. I didn’t feel as though my therapist wanted to understand why I needed an ESA. I spent a total of less then 7 minutes on the phone with her, And it seemed like if I had any extra questions she was very adamant on ending the call as soon as possible through her tone and the words she used. Did not leave me feeling good inside, I wanted to feel validated and justified in my need for an ESA so I could advocate for myself later. For me to pay 300$ for that appointment, I was really disappointed with the outcome. I am still waiting on my letter, but I was approved so that was a positive. Other than that I have struggled with getting into contact with Pettable a support team as I have still not received an answer for my question I sent them over a week ago. Outside of these things I believe that people should still give Pettable a chance if they simply want to just beat the system to get an ESA letter using money. However if you genuinely have pure intentions when looking for an ESA Pettable might leave you feeling taken advantage of as they are a business looking to profit off of this, not necessarily a business that has your best interest in mind. I also think that the people Pettable will connect you with might not be worth the price you are paying. I would’ve much rather paid that price to meet with someone who took the time to get to know me, not someone who couldn’t even fulfill the promised 15 minute phone call.
By Lillian
Response from Pettable ESA· Apr 23, 2024
Hi Lillian, I'm sorry to hear about your negative experience with the licensed therapist that you have been paired with. It's important to us that every interaction with our professionals is supportive and respectful. Your feedback is valuable, and we take concerns like this seriously. I recommend contacting our customer support at [email protected] or calling at tel:8559200323 to discuss your experience and request further action or resolution. They will be able to assist you in addressing your concerns and ensuring that your experience is addressed appropriately. Your satisfaction and well-being are important to us, and we want to ensure that your concerns are addressed promptly. Thank you for sharing your feedback.
Kya Miller, LICSW, LCSW made the process of obtaining my ESA letter on a time crunch very easy. She's great with responses and was very helpful!
By Lucy
Response from Pettable ESA· Apr 23, 2024
Hi Lucy, We're glad to hear that Kya made the process of obtaining your ESA letter easy and was responsive and helpful throughout. Providing excellent support and assistance, especially under time constraints, is important to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you. Thank you for choosing Pettable as your ESA service!
What I needed was very easy to complete and receive what I needed.
By Allen P C.
Response from Pettable ESA· Apr 23, 2024
Hi Allen! I'm glad to hear that you found the process easy to complete and that you received what you needed efficiently. Providing a streamlined and straightforward experience is important to us, and we're delighted that we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Pettable for your ESA needs!
