Pettable ESAReviews of pettable.com

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4.7/ 5

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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May 22, 2024

They do not care if the letter is approved by your landlord. They just want your money

It is my second time using Pettable. The first time I didn't had any issues however the second time my landlord didn't accepted the letter as it was missing some information. Pettable made me pay a second fee for them to fix the letter and provide the information requested by the landlord. This information should be standard and should have been included in the first letter but it wasn't. However, the therapist as well as customer service both stated that if the letter isn't approved by the landlord and they require more information is not their problem so I need to be charged extra so that they can do it. They have no sense of urgency. I placed my order on April 30th and I dint got my appointment till May 14th. Now that my letter hasn't been approved it has taken them even longer to fix the problem and it hasn't been fixed yet. My moving date is coming up and I still don't have a letter my landlord will approve. I told customer service that making me pay twice for the letter sounds like a scam and the therapist called me rude. This is not a company I would recommend, as they will not fix their own mistakes and will expect the client to keep paying more in order for them to provide you with a letter that is actually accepted by the landlord. I just want the issue resolved and they are going around in circles saying that they are waiting on my landlord to reach out to them when the landlord contacted me directly saying that if I don't upload the information provided certified by the therapist I will have to pay for my pet deposit and rent.

By Lily R.

Response from Pettable ESA· May 22, 2024

Hi Lily, Thank you for taking the time to share your experience with us. We deeply regret the frustration and inconvenience you have encountered during your second time using our service. Your feedback is important, and we apologize for any distress this situation has caused. We understand that obtaining an ESA letter that meets your landlord's requirements is critical, especially with your moving date approaching. It's clear that we did not meet your expectations, and for that, we are truly sorry. We are currently reviewing our processes to prevent such issues from occurring in the future and we are committed to resolving this issue promptly. Please contact us directly at [email protected] or at tel:8559200323 so we can ensure you receive the necessary assistance and updates. Again, we apologize for the inconvenience and appreciate your patience as we rectify this situation.