Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Aubrey was very helpful. Great experience. 10/10.
By Nick G.
Response from Pettable ESA· Jun 18, 2024
Hi Nick! It's wonderful to hear that Aubrey provided such helpful assistance! We're thrilled you had a great experience with us. If you ever need further support, don't hesitate to reach out. Thank you for choosing Pettable!
I have had a great experience with Aubrey. I first connected with her last year for my initial ESA letter, and now the renewal of my letter. Both times she made the process easy and smooth. She was thorough during our initial evaluation and pleasant during our follow-up for renewal. She was even able to expedite my letter on the same day, which was incredibly helpful and I am very grateful for. I highly recommend her :)
By Kat C.
Response from Pettable ESA· Jun 18, 2024
Hi Kat! Thanks for writing in. It's fantastic to hear about your positive experiences with Aubrey! We're delighted she made the process smooth and efficient for both your initial ESA letter and its renewal. Thank you for recommending her and for choosing our services. If you ever need further assistance in the future, please don't hesitate to reach out.
I reached out to pettable to receive ESA for my dog since I no longer have insurance to cover the therapist I had while in college. After waiting 7 days to talk to this licensed professional, he told me that I don't qualify since I haven't been treated in the last 90 days for a disability. If I had a therapist... I would have just asked them to write me ESA.
By Elizabeth
Response from Pettable ESA· Jun 17, 2024
Thank you for sharing your experience with us, Elizabeth. We sincerely apologize for the frustration and inconvenience you faced during your consultation process. Your feedback is important to us, and we regret that our service did not meet your expectations. We understand how essential it is to have access to your ESA, especially when transitioning out of college and losing access to previous therapy resources. Our goal is to support individuals in need, and we regret that our current policies have caused you difficulty. We recognize the need to be flexible and understanding of each individual's circumstances. We are reviewing our policies and processes to ensure we can better accommodate clients in situations like yours. To resolve this, please contact our customer support team at [email protected] so they can guide you on your next steps or if you have any further concerns. We appreciate your patience and hope to assist you better in the future.
Quick easy and informative! Talking on the phone was so easy to do and great conversations.
By Water K.
Response from Pettable ESA· Jun 18, 2024
Thanks for your feedback, Water! I'm glad to hear you found the process quick, easy, and informative! It's great that your phone conversation went smoothly as well. If you have any more questions or need further assistance, feel free to reach out. We're here to help! Thank you for choosing Pettable!
Aubrey L provided me with a very comfortable and helpful experience. I did not know what to expect going into the consultation, but she made it easy on me the whole way. I had a pleasant experience!
By David M.
Response from Pettable ESA· Jun 19, 2024
Thank you for sharing your experience, David! We’re delighted to hear that Aubrey provided a comfortable and helpful consultation, making the entire process easy for you. It’s wonderful to know that you had a pleasant experience. Your feedback is greatly appreciated! Thank you for choosing Pettable!
Aubrey was fabulous! Super easy to talk to & friendly. Got my letter within 48 hours and the process was overall super low stress.
By Emily
Response from Pettable ESA· Jun 19, 2024
Hi Emily! It sounds like you had a wonderful experience with Aubrey! Getting your ESA letter quickly and with low stress is exactly what we aim for. Thank you for sharing your positive feedback! If you ever need any further assistance, don't hesitate to reach out to us. Once again, thank you for trusting Aubrey and the Pettable team for your ESA needs!
It was quick and simple process to receive the ESA letter. However, after being charged for the package, they don’t tell you there is an additional $50 charge if the place you are moving to has a screening company, and requests verification. My specialist also gave me anxiety while I was on the phone call consultation with her because of her tone during the call, and made it clear she was going down a checklist of questions to ask after I didn’t answer them correctly. She was unempathetic through the call. After reaching out to support, they did apply a $10 discount, and I was glad for their help. I am happy that I am able to have my pets as ESA animals, but am disappointed with the consultation and the last minute after charge for just a verification email.
By Megan P.
Response from Pettable ESA· Jun 14, 2024
Hi Megan, Thank you for sharing your experience with us. We appreciate your feedback and apologize for the inconvenience and stress you encountered during your consultation and with the additional charge. We're glad to hear that the initial process to receive your ESA letter was quick and simple, and that our support team was able to assist you with a discount. However, we understand that the unexpected $50 charge for verification and your experience during the consultation were disappointing. We are committed to providing transparent and empathetic service to all our clients. We will review our communication regarding additional fees to ensure that all costs are clearly outlined upfront. Additionally, we will address the feedback about the consultation experience with our specialist to ensure that all interactions are conducted with the utmost empathy and professionalism. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services. If there is anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out.
Aubrey was Fantastic helping me earn my ESA letter as well as providing extra help into finding a therapist that potentially would work for me after I move out to my new place. Thanks Aubrey for your patience and kindness, many kudos to you!
By Noah J.
Response from Pettable ESA· Jun 19, 2024
Hi Noah! It's great to hear that Aubrey provided such excellent support throughout the process of obtaining your ESA letter! Her assistance in finding a suitable therapist for your future needs is truly commendable. Thank you for sharing your positive experience, and we're here for you if you have any further questions or require assistance in the future. Thank you for choosing Pettable!
