Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Quick and easy.
By Tracy
Response from Pettable ESA· Jul 1, 2024
Thank you for your feedback, Tracy! We're glad to hear that you found the process quick and easy. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Once again, thank you for trusting Pettable for your ESA needs!
Aubrey from Pettable is an excellent resource. Her knowledge in her field is impressive, and she's remarkably pleasant to work with. I found her assistance invaluable and highly recommend her services to anyone in need.
By Marina
Response from Pettable ESA· Jul 1, 2024
Thank you for your fantastic review, Marina! We're glad to hear that you found Aubrey to be an excellent resource. Her knowledge and pleasant demeanor make her an invaluable asset to our team. Your high recommendation means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!
Pettable was timely and efficient, and I liked the peace of mind of knowing I'd be refunded if I was not approved. I met with Kya Miller, LICSW, LCSW and she was very fast and respectful with the questions needed. Would definitely recommend!
By Christopher H.
Response from Pettable ESA· Jul 1, 2024
Thank you for your wonderful review, Christopher! We're delighted to hear that you found Pettable to be timely and efficient, and that the peace of mind from our refund policy was reassuring. It's great to know that your experience with Kya Miller was fast and respectful. Your recommendation means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!
My first scheduled call was awful. The person who called me had no person skills. After an introduction - she confirmed I lived in Florida and then immediately launched into rules, regulations, pending bills in Congress. Then when I mentioned it was my daughter who is a minor that gets treatment, I was told I did form wrong - very rudely and was short and when I said well I didn’t know I had to do for her since she is a minor and isn’t renting the new place she again said I did it wrong and I was about to ask her when I politely mention ok well your tone could be nicer. Was then immediately told I was rude and nasty and that she would report me to her manager. I said please do, as I will as well and then was hung up on. Very unprofessional and mind you this was in less than 3 minutes. So I sent an email to inform your company of this and did receive an response back and that person told me they were sorry and said I would need to update the information in my account and I asked how. And when I was on lunch was able to figure out and updated to my daughter and then received an email back saying they saw I had updated and would I like to reschedule my call. And set that up and then the person who called the second time was very nice and professional
By DAWN S.
Response from Pettable ESA· Jul 1, 2024
Hi Dawn, Thank you for taking the time to share your experience with us. We sincerely apologize for the unprofessional and unpleasant interaction you had during your first scheduled call. Your experience is important to us, and we are deeply sorry for the frustration and stress this caused. We appreciate your feedback and are glad to hear that your second interaction was positive and professional. We are committed to ensuring that every client receives respectful and courteous service, and we will address this issue with our team to prevent such occurrences in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to support you and ensure a smoother experience going forward.
Trish was extremely knowledgeable and understanding. She addressed all of my questions and concerns, and was able to help me and my ESA find out new home. Thank you! Highly recommend.
By Nina S.
Response from Pettable ESA· Jun 28, 2024
Hi Nina! Thank you for your fantastic review! We're thrilled to hear that Trish was extremely knowledgeable and understanding, addressing all your questions and concerns, and helping you and your ESA find a new home. Your recommendation means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Marvelous Beckman was absolutely amazing and handled all of my needs so swiftly and efficiently. Highly recommend her. Especially because I had already had my ESA’s through my old therapist and just needed them recertified. However, the hidden fees for documentation is a bit of a bummer considering I was asked during the initial sign up if I would need verification for my ESA’s through a third party. When I selected yes, I was not made aware of any fees at all and just assumed the initial amount was what I owed. However, learning Pettable then charged me again just for her to tell the third party they were approved seems a bit steep and also predatory business. I do not blame Marvy for this at all and know this is policy for Pettable, I just wish they were a bit more transparent in their pricing.
By Alyssa
Response from Pettable ESA· Jun 28, 2024
Hi Alyssa, Thank you for your review and for sharing your experience! We’re delighted to hear that Marvelous Beckman was amazing and handled your needs swiftly and efficiently. Your recommendation means a lot to us. We apologize for any confusion regarding the fees for documentation and verification. Transparency is important to us, and we're sorry to hear that this aspect of our service fell short of your expectations. We value your feedback and will take it into consideration to improve our communication about pricing in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your understanding and thank you for choosing Pettable.
Very positive experience, I feel very confident in the process and legitimacy of the service. Did my research and this is the only place that felt trustworthy. Helped me tremendously, the therapist was patient and kind, and I got what I needed surprisingly quickly. So very happy I found Pettable.
By KaylaMariW
Response from Pettable ESA· Jun 28, 2024
Thank you for your wonderful review, Kayla! We're glad to hear that you had a very positive experience and feel confident in the process and legitimacy of our service. It's great to know that your research led you to trust Pettable and that we could help you so effectively. We're glad the therapist was patient and kind and that you received what you needed quickly. Your satisfaction means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!
My experience w/ Aubrey Lemire, LMFT was the most calming part of all the chaos created by the new landlord who recently purchased our apt. building. I was able to get an appointment quickly via Pettable, I am new to the service (I won't lie) I was concerned because of all the various online comments. I had no choice but to let go & breathe. I had a extremely short deadline to meet. Ms. Lemire was very professional, kind and provided a safe space for me to explain my situation & share my "story" which can be hard w/ a new therapist. Through ugly tears & struggling for the words to come out, she was patient with me. She explained the Pettable service(s) clearly, along with the process. The service is cost effective, especially when you know the cost of a therapy appointment. I am very grateful for Ms. Lemire's time, for both the appointment and the paperwork. My cat is worth every dime (dollars) :)
By Karma
Response from Pettable ESA· Jun 28, 2024
Hi Karma! Thank you so much for your heartfelt review. We're thrilled to hear that your experience with Aubrey Lemire was the most calming part of the chaos caused by your new landlord. We understand how stressful such situations can be, and we're glad that Aubrey provided a safe and understanding space for you to share your story. Her professionalism and kindness are qualities we greatly value in our team members. It's wonderful to know that she helped you meet your tight deadline and explained the Pettable services clearly. Your feedback about the cost-effectiveness of our service is much appreciated. We're dedicated to providing valuable support, and it's reassuring to hear that you found the experience worth every dime. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Once again, thank you for choosing Pettable!
