Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
I haven't had to use the letter yet but it's very legit & it was very quick & affordable.
By Lou S.
Response from Pettable ESA· Jul 8, 2024
Hi Lou, Thank you for your feedback! We're pleased to hear that you found our service quick and affordable, and that the letter meets your expectations for legitimacy. If you have any further needs or questions, please don't hesitate to reach out. We're here to help whenever you need us. Thank you for choosing Pettable!
Extremely professional! What a stressful situation I was in getting ready to move and having a difficult time thinking I wasn't going to be able to bring my pet of 13 years with me to my new place. She has been a Godsend during the past several years that I have battled depression. The process was so easy and Aubrey Lemire was professional, knowledgeable and so kind-hearted of my converns. The process was so easy and I was able to obtain what I needed to keep my furry friend with me. I can't thank you enough for also helping me to get back on track in my healthy journey. Beyond happy!
By Catherine R.
Response from Pettable ESA· Jul 8, 2024
Hi Catherine, Thank you for your heartfelt review! We’re so glad to hear that Aubrey Lemire was able to assist you during such a stressful time. Knowing that you can bring your pet of 13 years with you to your new place and that we've helped you on your journey to better health means the world to us. If you have any further needs or questions, please don’t hesitate to reach out. We're here to support you and your furry friend. Thank you for choosing Pettable!
Your support staff was lovely
By Opal K.
Response from Pettable ESA· Jul 8, 2024
Hi Opal, Thank you for your kind words! We're delighted to hear that you found our support staff lovely. If you have any further needs or questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!
I highly recommend pettable, for getting an ESA letter. The process was straight forward and very smooth. Kya was amazing and answered all my questions. The reason for giving it only 4 stars is because when I submitted the form to my apartment they required a verification form, which I had to pay an extra $50 for Kya to review and sign. I thought that was included in the original cost. Other than that I recommend using pettable, just pay attention to avoid having to pay extra fees.
By Ericka H.
Response from Pettable ESA· Jul 8, 2024
Hi Ericka, Thank you for your recommendation and for sharing your experience! We're thrilled to hear that you found the process straightforward and smooth, and that Kya was amazing in answering all your questions. We apologize for any confusion regarding the additional verification form fee. Your feedback is valuable, and we'll work on making our pricing structure clearer to avoid any surprises in the future. If you have any further needs or questions, please don't hesitate to reach out. We're here to help!
Best part about this experience was that Pettable is available to contact your landlord if requested. Many do not, which can cause letters to not be accepted.
By vesaena
Response from Pettable ESA· Jul 8, 2024
Hi Vesaena, Thank you for sharing your experience! We're glad to hear that our willingness to contact landlords directly was helpful to you. Ensuring that your letters are accepted is a top priority for us. If you have any further needs or questions, please don't hesitate to reach out. We're here to support you!
My physician was very kind and amazing. She was also responsive over email.
By Elizabeth L.
Response from Pettable ESA· Jul 8, 2024
Thank you for your wonderful feedback, Elizabeth! We're delighted to hear that your physician was kind, amazing, and responsive over email. If you have any further needs or questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!
I was skeptical at first but after the few quick exchanges with Aubrey I knew I was in the right place. She guided me through the process and helped me up all the way through the whole time. Talking with her was a breeze and I felt extremely comfortable during and after. Thank you Pettable for being reliable and easy. I’ll recommend you to anyone I know seeking assistance with getting an ESA
By Brittni
Response from Pettable ESA· Jul 9, 2024
Thank you for sharing your experience, Brittni! We're thrilled to hear that Aubrey was able to guide you through the process and make you feel comfortable. Your trust and recommendation mean a lot to us. If you have any further needs or questions, please don't hesitate to reach out. We're here to help! Thank you for trusting Pettable for your ESA needs!
Kya Miller, LICSW, LCSW made the process so easy. I was nervous at first but Kya made me feel very comfortable and she is relatable. I am do happy I went with Pettable!
By Martin C.
Response from Pettable ESA· Jul 9, 2024
Hi Martin, Thank you for your wonderful feedback! We're delighted to hear that Kya made the process easy and made you feel comfortable. It's great to know that you felt at ease and had a positive experience with us. If you have any further needs or questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!
