Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
We had a wonderful time. Did not smell. The cats were great. So is the staff.
By Sara J.
Response from Pettable ESA· Aug 22, 2024
Hi Sara! Thanks for sharing your feedback! If there's anything else we can do to make your experience even better next time, please let us know.
Easy experience, everything went smoothly and I was able to speak with someone and had the ESA certificates in a matter of 24 hours after starting the process.
By Arunesh S.
Response from Pettable ESA· Aug 22, 2024
Hi Arunesh, Thank you for sharing your experience! We're delighted to hear that everything went smoothly and that you received your ESA certificates within 24 hours. We're here to make the process as easy and efficient as possible. If you need any further assistance, don't hesitate to reach out.
I had a great experience! The therapist I got matched with, Kya Miller, LICSW, LCSW, was very friendly, pleasant, and helpful! And she got me my ESA letter in less than 24 hours! I would recommend both her, and this service!
By Tracy M.
Response from Pettable ESA· Aug 20, 2024
Thank you for your kind words, Tracy! We're delighted to hear that you had a great experience with Kya Miller and that she was able to assist you so efficiently. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out! Thank you for choosing Pettable!
Very straight forward, professional, quick turn around, therapist was professional and knowledgeable.
By Stacey-Ann R.
Response from Pettable ESA· Aug 20, 2024
Thank you for your feedback, Stacey-Ann! We're glad to hear that you had a positive experience with our service and found the process straightforward and professional. If you need anything else in the future, we're here to help! Once again, thank you for choosing Pettable!
This process was made easy by the Pettable team. Dr Gagan was wonderful and so was my sales rep. Thanx to all. Shanyn, Bayley and Chuee
By Shanyn W.
Response from Pettable ESA· Aug 19, 2024
Thank you, Shanyn, Bayley, and Chuee! We're thrilled to hear that Dr. Gagan and our team made the process easy for you. Your kind words mean a lot to us, and we're glad we could assist you. If you need anything else, feel free to reach out. Once again, thank you for choosing Pettable!
Everything was Excellent
By Donna J.
Response from Pettable ESA· Aug 19, 2024
Thank you for your feedback, Donna! We're delighted to hear that everything was excellent. If you ever need anything else, we're here to help! Thank you for choosing Pettable!
Aubrey from Pettable was so nice and made me very comfortable with my process of renewing my cats ESA paperwork. She was also very quick with the process and genuine! 100% would recommend!
By Yasmine
Response from Pettable ESA· Aug 19, 2024
Hi Yasmine! Thank you for sharing your experience! We're thrilled to hear that Aubrey made your renewal process comfortable and efficient. Your recommendation means a lot to us, and we're here to support you whenever you need it. Once again, thank you for trusting Pettable for your ESA needs!
Quick and easy to do, ESA was approved, and I did receive my letter same day with the 24 hour upgrade. I did think the whole process would be done with in 24 hours, but it was not. The telehealth visit was set for a couple days later, and then I received the letter within 24 hours as mentioned. I wish this would have been way more straightforward, and if it was, I missed it. Otherwise, would still recommend!
By Todd B.
Response from Pettable ESA· Aug 19, 2024
Hi Todd, Thank you for your feedback! We're glad to hear that your ESA was approved and that you received your letter quickly. We apologize for any confusion regarding the timeline and appreciate your suggestion for clearer communication. We'll work on making the process more straightforward for future clients. Despite this, we're pleased you'd still recommend our service and are grateful for your understanding. Once again, thank you for choosing Pettable!
