Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Super fast service! Lauren Klaers was amazing and super nice.
By Kara C.
Response from Pettable ESA· Nov 4, 2024
Hi Kara, Thank you for sharing your experience! We’re delighted to hear that Lauren provided you with amazing, friendly service and that everything was done so quickly. Fast and supportive assistance is what we aim for, and it's wonderful to know we achieved that for you. Please don’t hesitate to reach out if you need anything else.
And thank you for such a wonderful experience during a very stressful time. I will certainly recommend your service as reliable, effective and honest. No texts and emails constantly trying to sell me things I don’t need, just professional support when it is needed the most.
By Laurie C.
Response from Pettable ESA· Nov 4, 2024
Thank you so much for your thoughtful words, Laurie! We're grateful to have been a source of reliable and genuine support during a challenging time. Your recommendation means a lot, and we’re especially glad that our approach of focusing on professional support without constant selling aligned with what you needed. Please don’t hesitate to reach out if there’s anything more we can do for you. Once again, thank you for choosing Pettable!
Kya helped me quickly and professionally. I enjoyed working with her!
By Meghan B.
Response from Pettable ESA· Oct 31, 2024
Hi Meghan, Thank you for sharing your experience! We're delighted to hear Kya was able to provide quick and professional support that made your experience enjoyable. If you need any further assistance, please don't hesitate to reach out. 😊
Within days I got a consultation and an ESA letter. Very straightforward and worked at my apartment complex
By Claire S.
Response from Pettable ESA· Oct 31, 2024
Thank you for the feedback, Claire! We're so glad to hear that our straightforward process and timely service helped you get the ESA letter you needed. It’s wonderful knowing it worked smoothly with your apartment complex as well. If you ever have any further questions or need support, we're here to help! 🏠🐾
Kya Miller, LICSW, LCSW, was patient and listened. She asked direct questions and understood what I was going through and my needs. I appreciate and am grateful for that.🙏
By Ronnie C.
Response from Pettable ESA· Oct 30, 2024
Hi Ronnie, Thank you for sharing your experience with Kya Miller. It’s wonderful to hear how patient, attentive, and understanding she was during your consultation. We’re truly grateful to have her as part of the team, providing compassionate support and taking the time to understand each person’s unique needs. Your appreciation means a lot to us, and we’re here for you if you need anything else. Once again, thank you for choosing Pettable!
Quick, easy, affordable. I love that they reminded me when my letter was going to expire and I needed to renew. I like that they had bundle offers and discounts. The person that called me was very nice, respectful, to the point. The letter looked very professional and thought out. Great experience overall.
By C L.
Response from Pettable ESA· Oct 29, 2024
Hi C Lee, Thank you for sharing your feedback! We’re so pleased that you found the process with us quick, easy, and affordable—and that our renewal reminders and bundled offers made things even more convenient for you. It’s great to know that the customer service experience, along with the professionalism of the letter, met your expectations. We’re here to make the ESA process smooth and accessible, and it’s wonderful to hear that you had a positive experience overall. Thank you for choosing us, and we’re always here to support you and your ESA needs!
Very easy process, super convenient, great service
By Tatiana F.
Response from Pettable ESA· Oct 29, 2024
Hi Tatiana, Thank you for your feedback! We're so glad to hear that you found the process easy, convenient and that our service met your expectations. Providing a seamless experience is what we aim for, and we're glad to have delivered that for you. Don’t hesitate to reach out if you need any further assistance, we’re here to help! Once again, thank you for choosing Pettable!
Great customer service and fast turn around time even when my apartment complex had follow up questions.
By Ryleigh
Response from Pettable ESA· Oct 28, 2024
Hi Ryleigh, Thank you for sharing your experience! We’re thrilled to hear that our team was able to provide you with quick, responsive service and address your apartment complex’s follow-up questions smoothly. Ensuring a fast turnaround, especially in cases where additional clarification is needed, is a priority for us. It’s wonderful to know we could support you throughout the process. If you need anything in the future or have more questions, we’re always here to help! Thank you for choosing Pettable!
