Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Super fast, super affordable, and I worked with a really kind lady
By Bri F.
Response from Pettable ESA· Jan 17, 2025
Hi Bri, Thank you for your kind words! We're thrilled to hear you had such a positive experience with us. Providing fast, affordable, and compassionate support is exactly what we aim for at Pettable. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for trusting us, and we’re so glad we could help! 🐾
They were quick and very helpful with navigating an unfamiliar process! Kya Miller, LICSW, LCSW, was the one who reviewed my application and she was kind and efficient.
By Jessica K.
Response from Pettable ESA· Jan 17, 2025
Hi Jessica, Thank you for your thoughtful feedback! We're so glad to hear that our team, and especially Kya could make the process smooth and stress-free for you. Navigating something new can be challenging, and we're here to make it as simple and efficient as possible while providing compassionate support along the way. If you need any further assistance or have questions in the future, feel free to reach out. Thank you for trusting Pettable, and we wish you and your ESA all the best!
Communication was prompt and effective, the ESA letter was legit and customer service was the best I have ever experienced. I have already recommended this service to others!
By A. S.
Response from Pettable ESA· Jan 17, 2025
Hi A, Thank you so much for your kind words and glowing review! We're thrilled to hear that you had such a positive experience with our team and that our communication, customer service, and ESA letter met your expectations. Providing prompt, effective, and caring service is always our goal, and we're delighted that we could deliver that for you. It means the world to us that you've already recommended our service to others. Your trust and support are truly appreciated. If there's anything else we can do for you in the future, don't hesitate to reach out. Wishing you and your ESA all the best!
My husband and I have four dogs and decided not to renew our lease in June. We wanted to move somewhere else nicer. Well I knew I needed an esa letter so two of my dogs were counted for and the other two are pets. I myself have some mental health issues and my dogs legit do help. I am very stable. So I looked up esa letter and Pettable came up. It was such an easy application process. I received a call from the provider funny thing is I am a provider myself. She spent a bit talking to me and I qualified. I got a letter within a half and hour. Well we secured a beautiful new home this weekend
By Katie P.
Response from Pettable ESA· Jan 20, 2025
Hi Katie, Thank you so much for your wonderful review! We're thrilled to hear that your experience with Pettable was smooth and easy, and we're especially happy to know that we could help you with your ESA letter in such a timely manner. It's great to hear your dogs are such an important part of your well-being, and we're glad we could assist you in keeping them with you as you moved into your new home. Congratulations on securing your beautiful new home! If you need anything else or have any further questions in the future, don’t hesitate to reach out.
This was a fast and easy process. I scheduled my appointment with the licensed professional. He called me promptly at the appointment time. Great conversation and fast e-delivery of my ESA letter. I presented it to my apartment manager and all pet fees and pet rent was waived.
By Jeremy D.
Response from Pettable ESA· Jan 20, 2025
Hi Jeremy, Thank you so much for your positive review! We're thrilled to hear that your experience was fast and easy, and that the process went smoothly from start to finish. It’s fantastic that your ESA letter was promptly delivered and that it helped you waive pet fees and rent with your apartment manager. We’re so glad we could support you in making this process as simple as possible. If you ever need anything in the future, please don’t hesitate to reach out!
I own 2 Border Collies and wanted my girls approved for emotional support due to rental issues and my mental health. The pay was reasonable for both daughters, hassle free. I recommend Pettable for Emotional support pets!!!
By Free B.
Response from Pettable ESA· Jan 20, 2025
Hi Free Bird, Thank you for sharing your experience! We're so glad to hear that getting your Border Collies approved as emotional support animals was a hassle-free process. It’s wonderful to know that Pettable was able to help with both your rental situation and your mental health needs. Your recommendation means a lot to us, and we’re thrilled that we could provide a simple, affordable solution. If you ever need assistance in the future, we’re here to help!
It was time to renew my ESP paper work . And email was sent ,which I appreciated ,or I may have forgotten! It was easy to set up for the phone interview . Step by step instructions were provided once payment was made. There was a choice of times to chose from . So I picked the time best for me . The therapist called right on time . She was polite and attentive . We went over things for the renewal . After the phone interview I received and email of the next step in the process of renewal . I am grateful for the service Pettables provides . Keep up the great customer service . Opal Barton
By Opal B.
Response from Pettable ESA· Jan 20, 2025
Hi Opal, Thank you so much for taking the time to share your experience with Pettable! We're so happy to hear that the renewal process was easy and smooth for you. It’s great that the reminders and clear instructions made everything simpler, and we're glad the therapist was polite and attentive during your phone interview. Your kind words about our customer service mean a lot to us, and we’re grateful for your continued trust in our services. If you ever need further assistance or have questions in the future, we’re always here to help!
Sure I got approved for the letter…but the lady was so rude. She was basically insinuating that I was *just someone who was looking to get out of fees*, which couldn’t be further from the truth. She was extremely apathetic with her questions, continuously telling me how I need to go to an actual therapist after me continuously telling her I DO NOT have insurance. It was frustrating. She seemed extremely bothered and as someone who *actually* has had a mental illness for like 15+ years..I was baffled that she chose this profession.
By AR
Response from Pettable ESA· Jan 16, 2025
Hi AR, We are truly sorry to hear about your negative experience during your consultation. It’s always our goal to make the process as comfortable and compassionate as possible, and we regret that this was not the case for you. We appreciate you sharing this feedback, and we want to address your concerns directly. Our team strives to approach each situation with empathy and understanding, particularly when discussing sensitive topics like mental health. It’s troubling to hear that you felt judged and dismissed during your conversation. This is not the experience we aim to provide, and we sincerely apologize for making you feel that way. We would love the opportunity to discuss this further and address your concerns. Please reach out to our support team at [email protected] so that we can ensure your experience is fully reviewed. Your mental health is important to us, and we want to make sure you feel heard and valued at every stage of the process. Thank you for bringing this to our attention, and we hope to have the chance to resolve this to your satisfaction.
