Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Perfect. Got all 3 of my pups accepted w no fees. Fast and perfect.
By Diane M.
Response from Pettable ESA· May 8, 2025
That’s fantastic to hear, Diane! We're so glad all three of your pups were accepted with no fees and that the process was fast and smooth for you. Thanks for trusting us to help with your ESA needs. Thank you for choosing Pettable!
The process of setting up my appointment was very easy and I was able to speak with a provider within 2 days. Aubrey Lemire was very helpful in explaining the process of getting the ESA letter and answering any questions I had.
By Stefanee M.
Response from Pettable ESA· May 7, 2025
Hi Stefanee, We're so glad to hear that setting up your appointment was quick and straightforward, and that you were able to connect with a provider so promptly. It's wonderful to know that Aubrey Lemire was helpful in explaining the ESA letter process and addressing all your questions—clear communication and compassionate support are what we strive for. Thank you for choosing Pettable!
Heather Bisenius has always been very kind and professional to work with. She gets back to you in a timely manner and has always gotten my ESA letter signed and back to me in just a few business days. Highly recommend this service! It's easy to navigate and reasonably priced.
By Amanda H.
Response from Pettable ESA· May 6, 2025
Hi Amanda, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Heather Bisenius has consistently provided you with kind, professional, and timely support. It's great to know the process has been easy to navigate and fairly priced. We truly aim to make getting an ESA letter as smooth and stress-free as possible. Thank you for choosing Pettable!
Kya Miller was very responsive. The instructions were clear and I was able to connect with her and get my letter renewed in short time.
By Xueyin
Response from Pettable ESA· May 6, 2025
Hi Xueyin, Thank you so much for your feedback! We're thrilled to hear that Kya Miller was responsive and that the instructions provided made your renewal process smooth and efficient. It’s wonderful that you were able to connect with her quickly and get your ESA letter renewed without delay. Providing clear guidance and timely support is exactly what we strive for. Thank you for choosing Pettable!
Very easy renewal process and the Doctor Paul was so nice and professional! Love this service will recommend to many!
By Debbie D.
Response from Pettable ESA· May 5, 2025
Hi Debbie, Thank you so much for your kind words! We're so glad to hear that your renewal process was easy and that Dr. Paul provided you with a positive, professional experience. We understand how important it is for the ESA process to feel smooth and supportive, and it's wonderful to know we delivered that for you. Your recommendation means a lot to us, and we’re so grateful you chose Pettable for your ESA needs. If you ever have any questions or need assistance in the future, we’re always here to help. Thank you again for choosing Pettable!
I had such a great experience with Pettable. Aubrey was such a pleasure to talk to and was very helpful in explaining the process. She took the time to ensure I had all documentation I needed for my accommodation and helped verify my letter with Pet Screening. Definitely recommend!!
By Mia J.
Response from Pettable ESA· May 5, 2025
Hi Mia, Thank you so much for sharing your wonderful experience with us! We're glad to hear that Aubrey provided such helpful, compassionate support and made the process clear and easy to follow. Taking the time to ensure you had all the necessary documentation and even assisting with the Pet Screening verification is exactly the kind of service we strive to offer. We’re so glad we could help you with your accommodation needs, and we truly appreciate your recommendation. Thank you for choosing Pettable!
This experience was very upsetting! I was asked 2, maybe 3 questions and was denied an ESA letter. The phone call was less than 4 minutes. I was told because I don’t do bad in school and get good grades that the therapist couldn’t write the letter. Don’t know how you can determine someone’s anxiety is bad by a less than 5 minute phone call!
By jalin U.
Response from Pettable ESA· May 5, 2025
Hi Jalin, I'm truly sorry to hear about your experience. It’s absolutely not the kind of support or care we aim to provide at Pettable. Your feelings are completely valid, and I can understand how disappointing and frustrating it must have been to feel dismissed so quickly, especially when seeking help for something as important as your mental health and the support your ESA provides. While our licensed clinicians must follow clinical guidelines and ethical standards in their evaluations, the process should still feel compassionate, respectful, and thorough. And your experience is not representative of the care we expect from our providers. We’d really like the chance to make this right. If you're open to it, please reach out to our support team at [email protected] so we can review your case and potentially connect you with a different clinician for a reassessment. Your voice matters, and we’re here to help. Thank you for sharing your feedback.
Amazing customer support and quick responses. Everything is clear and easy to navigate. Pettable is my go-to
By foley
Response from Pettable ESA· May 5, 2025
Hi Foley, Thank you so much for your kind words! We’re so happy to hear that you found our customer support responsive and helpful, and that the process was clear and easy to navigate. It means a lot to know that Pettable is your go-to for ESA support. We’re always here when you need us. Thank you for choosing Pettable!
