PetSmartReviews of petsmart.com

After purchasing 15 goldfish, bringing them home, releasing them into a 150 gal pond and waking the next morning to find them dead..... I tried to contact the store for two days. No answer and a message stating "no one is available at this time call back another time". After emails with no results other than bring the "DEAD" fish back and no comments concerning the lack of custumer service.... I decided this COMPANY SUX!!!!!! Do not waste your time with these people!!! They DON"T CARE!!!!! I wish I had read the reviews first. There is a reason 80% of the reviews are BAD!!

My wife dropped off her Poodle dog today, Sat. 6.25.22 @ approx. 1100 for his grooming appt. When she returned to pick him up, he looked awful. She asked for a lambs cut, but it looked like a blind person did a hatchet cut on him. I have photos of what was done to him. Needless to say, but my wife is very upset! She went off on the manager and grooming dept. employees. Whomever cut this dog's hair will never groom this poodle again. They reflect poorly on the PetSmart, Abercorn location.

This is for PetSmart grooming service at Antioch CA (Lone Tree way). This should be negative one. In Jan 2022, my wife took my dog there for full bath and haircut. There was a long line on that day, she went home and did not make payment. I went back there to the grooming service and front desk asked me to pay at the store cashier. This morning, my wife tried to make another appointment and was told that we did not payment for Jan 2022. I drove to the store and waited at the door of the grooming service more than 30 min. During the waiting, a lady with blue hair served a customer came after me without saying anything like I was not there. I showed my credit transaction picture to the manager named Lacey. She argued with me that was not grooming service. She worked with another lady in Petsmart and they found no transaction in Jan after I gave them my credit card to verify. I made several purchases in Jan 2022 and they had no record. I had to go home and searched for the receipt. I showed up there again and showed the receipt to Lacey. She looked at the receipt and said " ok..ok" without saying Sorry :-). I asked her to update her record that I already made payment. I doubt that she will do that I wasted 3 hours because of PetSmart poor management and customer service at the Pet Grooming store. I will not go back again.

Well, appointment is at 8, but they want you to leave your pet for 4-6 hours. What is the point of an appointment? Same with the Vets offices. Then the groomer tells me if I want her serviced sooner I could pay for the express service. At that time it was 10:00. Your pet is hungry, thirsty, nervous, anxious, and probably mistreated. Of course she's not accustomed to being in a cage for hours behind closed doors. Actually, I wander what the conditions are back there. She never smelled as though she had a good bath! 🤔. She smelled better when I bathed her. Heartless, money greedy business!

Our service today was HORRIBLE! Our poor dog is very old and had matting on her paws. They knew this from the start. They cut part of her then called to say they weren’t “comfortable “ finishing her appointment because she’s old and matted. I picked her up with strands of hair hanging everywhere due to a half way cut job.

PetSmart lakeland Park Center Grooming department, in charge of the team, horrible service, better not cut your pets, take them to another place, they simply do not work

Terrible first visit experience because of Kaitlyn with the locs at the Suffolk, Va location on College Dr. 6/10/22 8:29 PM How can you give cold & rude customer service to a black woman while you have locs in your hair? Make it make sense. When I walked in none of the employees greeted me, which just gave me the vibe that maybe they are burnt out greeting guest since it was almost 8:30 at night and they close at 9. I’m a first time pet owner, so this was my first time going to a physical pet owner store. No one asked if I needed help or if I had any questions while I searched for dog shampoo. So something told me to look up and turn around and that’s where I found the shampoo isle. While I searched for it, an employee walked a customer over to show them the various shampoos, looked at me and walked away. I noticed she was very energetic with this particular customer. After I found the shampoo, I was going to buy my dog a new collar and leash but as soon as I got to the register and wasn’t greeted once again nor acknowledged I changed my mind. After the employees finished their conversation, the first thing that was said to me was, “phone number”. Ok, once again… no type of pleasantries. So my first thought was, sup with the tude’? That’s when I looked at her name tag and discovered her name was Kaitlyn. No sorry about that or did you find everything alight… none of the energy she gave the other customer. She was just cold. I gave her my sister’s number since this was my first visit and while I was giving her the number, she cuts me off to greet the other people who walked in! I mean her WHOLE ENTIRE DEMEANOR CHANGED! All I saw was teeth and gums like she was sooooo happy to see them. After she forgot to give me my purchase, I asked her about grooming and she still was a little cold. I wanted to see if it was just me being sensitive, but from that little conversation her energy still wasn’t the same. That experience gave me the confirmation I needed, this location ain’t for everyone. Kaitlyn if you do read this, please cut those locs out of your hair… you don’t deserve using appropriation. If you want to be racist and rude do it off the clock like normal people or behind a keyboard and not during work hours. And don’t worry, you won’t see me or my money again. I’ll just continue to order from Chewy.com, they give better customer service compared to some humans.

The website program doesn't work! Geez did am intern create it for free? Fock I can't place my my order with door dash