PetSmartReviews of petsmart.com

The 20% off in large lettering reads like the sale is 20% off all treats. in small print you need to download their app and the discount is on a future purchase. Ridiculous way to run a sale. I felt like I got scammed into buying product at full price since I didn't want to jump through the hoops.

I can't add to the any. The reviews cause they're all bad, and I agree, I just repeating what they say. They're trained to lie and to Deceive people

I needed brilliant gentle Dylan to be bathed and groomed as he may be soon in a movie. I spoke to the PetSmart store mgr. in their Aventura Florida location and she assured me she had a groomer with 30 years experience who would give Dylan an excellent grooming. When I got to the store for the appointment, instead of a man with 30 years experience, I was assigned to some young woman, who, when she went to take Dylan's leash he tugged a little on his leash and she immediately declared he was "too aggressive" and they would not groom Dylan. Half day wasted with the these idiots and the store manager had obviously lied to me about the "groomer with 30 years experience" Lousy store, lousy groomers, lousy dishonest store mgr. I'm as disgusted as can be. Dylan never bites anyone and lives with 3 smaller dogs, 4 cats and lots of parrots and Dylan is brilliant and listens to commands with amazingly well.... practicing for his forthcoming potential movie role. He sleeps on our bed with his little Pomeranian friend Mia tucked up next to him... No wonder that store has little customer traffic.

The store ignored a special even though the sign was still up there for 50 count dog pads they were on special for $11.99 and I was charged over $20 for them. The sign that said they were on special did not give a size and the store would not honor. This is the store on Centerton Rd., Mount Laurel Township, and the woman who would not honor the sale was named Faith. I have returned everything and hope never to shop at PetSmart again.

I've been shopping with PetSmart online for a few months. I've never had an issue except for my most recent order. PetSmart sent me a shipping notification and charged my credit card for my order. A day later I received an email telling me to disregard and shipment confirmation I previously received, as my order had been transferred to another carrier, FedEx. FedEx has never been used to deliver my past PetSmart orders. FedEx has no shipping information for my order. I contacted customer service by phone after two days of no proof of shipment. The CSR couldn't have cared less. He just tried to get me off the phone. Couldn't tell me why this happened, could not verify shipment, could offer no assurance that FedEx wouldn't be used in the future. He offered to reship the order. Why? With no assurance the same thing would happen again? He said he would issue a refund. So PetSmart is charging customers' credit cards for orders that have not been shipped. PetSmart is garbage. I will never order from PetSmart again. If I don't get my refund, I will dispute the charge. Scammers. Bait and switch so they can have early access to cash.

I went in to get cat food. The cashier was absolutely rude

I am writing to formally escalate my concerns regarding a recent order of dog food that was delivered to me with multiple cans in unacceptable condition. I have been attempting to reach someone who could properly address this matter, including making several calls and asking to speak with a District Manager. I appreciate that Sheila ultimately returned my call and took the time to discuss my concerns. However, after speaking with her, I remain extremely dissatisfied with the resolution and, more importantly, with the explanation I was given regarding the condition of the cans. I was told that only one can had a slight dent. That statement is directly inconsistent with the photographs I provided. The photographs clearly document multiple cans that were dinged, dented, dried out, and otherwise visibly damaged. The condition of the cans and the way they were packed in the shipping box raise legitimate concerns about whether this product was handled and shipped appropriately and whether damaged cans of this nature should ever have been placed back into inventory or sent to a customer. I find it particularly concerning that the explanation I received does not correspond with the photographic evidence. I am not simply expressing dissatisfaction with the appearance of a package. I purchased food for my dog, and I expect the product I receive to arrive in safe, sanitary, and acceptable condition. I also want to address the issue of contacting Shanti. I appreciate Sheila addressing my concerns, but I do not understand the statement that there is no way to reach Shanti other than through an email address. I have located Shanti on both LinkedIn and Facebook, and given the difficulty I have experienced trying to get this matter addressed, I intend to reach out to her through those channels as well. I have spent considerable time calling and trying to find the appropriate person to speak with because I believe this issue deserves more than a basic customer-service response. The photographs speak for themselves, and I would ask that they be reviewed carefully in their entirety rather than characterizing the situation as one can having a slight dent. I am requesting that management review the photographs, the condition in which this shipment was packed and delivered, and the handling of damaged product. I would also appreciate a clear explanation of your company's policy regarding visibly damaged or compromised cans and whether such products are permitted to be returned to inventory and subsequently shipped to customers. I appreciate anyone who takes the time to address this matter seriously. My goal is not simply to complain; it is to ensure that customers and their animals receive products that are properly handled and safe to use. Thank you for your time. I look forward to receiving a response from the appropriate District Manager. Sincerely, Irene Black

really bad customer service from the elderly lady at my local store, cant recommend petsmart at all, all i want is supplies for my cat but they overcharge you on everything and i can go on amaozn and get it for cheaper. - Sadie