PetSmartReviews of petsmart.com

I wouldn’t advise anybody to go here to buy anything or work there. If they hate handicap people they’ll let them work for two years, then come out and tell them with no warning that they don’t have a job anymore because they can’t do anything after they’ve seen them, do this job the same way for two years with no complaints and no problems I wouldn’t go there to buy anything. I’ve seen them HRB cruel to customers. I’ve seen him call them idiots. I’ve seen him kick things. I’ve seen him get mad at other employees and cut them out. Is this a place where you wanna work or just a place where you want your pet to go to I wouldn’t trust them with a bag of shit.

They were very rude to us. The worker decided not to give us a fish even though we had the right tank size. Another worker there dropped a chinchilla on the floor!

I boarded my dog from 12/24 - 12/28 at the El Cajon location in a private suite. Not only did we get her back severely dehydrated, she had blood in her stool and she’s sick. Firstly, I called to have her removed from social play. I could tell she wasn’t comfortable and highly stressed. I was told she’d be moved to one on one. That did not happen. When I picked her up I was notified she was “stressed” and it wasn’t until my facial expressions showed that I was upset I began to receive feedback. The nonchalant attitude of the person who checked me out was very unprofessional. She read her symptoms off of a checklist then said “Did you want to pay cash or card?” The person BEHIND her gave a minuscule explanation then I was sent on my way. I will NEVERRRRRRR board my pet here again. And if anyone asks if I recommend them the answer will be absolutely not.

Would love to give a no star review but not possible. I placed an order online as I am relocated from my home to Toronto awaiting a transplant. Any PetSmart was too far for me to walk so I placed an order online for two items. I got a notice that my order was on its way. I a, new to this delivering to an apartment so I stayed home until it was delivered. Not once did any email notify me that it would only half of my order. So when I got my order ai opened it and only received one item. So I have to waste my time contacting customer service to find out about my other item. After a long wait and talking to a customer service rep that sounded like ai just woke her up and it took forever for her, even though I gave her my name and order number to finally tell me that the other part will be delivered at another time. She also said that was disconcerting that it is taking that long. But my biggest issue is why was I not told that it would onlybe part of my order that was being delivered? I will NEVER order from petsmart online again or at this point go to the store. I am anti Amazon but after this experience even Amazon is looking better.

A month long hassle with an online order for our pet. They kept cancelling my order after a few days. They kept requesting a prescription to be mailed by postal service. Hello it takes more than a couple of days for the vet to write the prescription, pick it up same day, mailed it by us postal mail and get processed by petsmart staff. If they insist on this process they need to build more time in before cancelling the order. Finally a manager called me to tell me their staff was confused. The order was not canceled it was still in the system despite the notice from my card company. She also said the order would not be canceled if I could send a new prescription to them, which I did. Today the replied that the order was cancelled and there is nothing they can do. Even after the manager assured me it would not be canceled due to confusion by their staff.

This review is concerning the grooming department at the PetSmart in Oakley (Cincinnati OH). Against my better judgement, we thought we would endure the poor service because the results were usually good. We dropped our Goldendoodle off yesterday for a bath and cut. Never again. The cut our dog received was very uneven and much shorter that the groomer indicated on the board. They cut off all of her eyelashes and cut her so short between her eyes that she was bleeding. (See photo.) They said that the last time she was hyper on the table, which we've never heard before at any place we've taken her to. I think now we know why she was acting like that.

Soy turista hace dos días entré para ver unos juguetes de gatos, pero vi a un canario que estaba muy enfermo respiraba con dificultad y por esto no podía comer, estaba muy caído Le avisé a una empleada del lugar, me dijo que el animal según ella se veía bien pero que igual iba a avisar hoy fui para ver cómo se encontraba y lamentablemente ya no estaba, pregunté que pasó y nadie sabía, su compañero está muy triste y creo que también se enfermó, solo en esa jaula si no hacen algo urgente se va a morir. No sé a quién avisar si alguien ve este mensaje y puede hacer algo sería muy bueno. Sobre todo por el canario que está ahora. La dirección de la sucursal es 21095 Biscayne Blvd, Aventura, FL 33180, Estados Unidos Espero poder ayudar

What should have been one of the happiest days for my daughter turned into one of the most painful experiences imaginable, all because of Jenna, the Store Lead at the Panama City Beach PetSmart. My daughter, who has dedicated her life to caring for animals as the Vice President of the Veterinary Club at the University of Florida, found the perfect kitty to adopt just before undergoing surgery. She dreamed of bonding with her new companion during recovery--a source of comfort, healing, and unconditional love. Instead, she was met with hostility, dishonesty, and deliberate cruelty. Jenna went out of her way to cause anguish. She fabricated store policies, blocked the adoption process, and ensured that the District Lead would never be notified of her actions. By dragging her feet and manipulating the situation, Jenna allowed the cat to be adopted by someone else, shattering my daughter's heart in the process. The most devastating part was watching my daughter's tears as Jenna appeared satisfied with the harm she had caused. Rather than helping a young woman in need, Jenna chose to protect her own convenience, avoiding paperwork that might have interfered with her evening. This was not just poor customer service--it was a calculated act that robbed my daughter of the chance to bring home the companion she desperately needed. It is unconscionable that a company entrusted with the care of animals would allow leadership to behave in such a callous and destructive manner. If you are considering adopting or purchasing an animal, I urge you to look elsewhere. No family should ever endure the heartbreak we experienced. If this is how PetSmart allows its leaders to treat people, one can only imagine how the animals themselves are treated behind the scenes. A company once respected has now revealed a deeply troubling side, and I am left saddened, angry, and profoundly disappointed.