PetslifyReviews of petslify.com

The plush Petsify made of my passed loved one Millie is beautiful and a wonderful representation of her. I love the hand made work and the resemblance is fabulous. It took a long time, but it was worth the wait. They were responsive to communications and I appreciate the work they did to make Millie come alive again in her plus representative.

My order was marked delivered but never arrived. No confirmation photos. Their response….look for it harder, and contact the delivery service (a which also has a horrendous review history). My opinion? I wasn’t the one who choose this service…they did…probably because it was cheap! So they have my money, and the delivery service got theirs.and I got nothing. Order: AE32948. I feel disrespected and used.

Extremely unhappy with this “company.” First off, they took forever, the customers service is a joke and the plush looks nothing like my daughter’s cat. Waste of money.

Still waiting. I ordered this for my wife, after she lost her 15-year-old dog. I keep getting the same response, "we are working on it. Meanwhile, they can't give any proof they have done anything. I tried to file a BBB complaint; the BBB claims the company does NOT exist at the address. I do not recommend this company. It appears to be a scam.

STAY AWAY! COMPANY LIES ABOUT TIMELINE AND PROGRESS, MONTHS LATER AND STILL NO PLUSH. I ordered my plush on Christmas day (2024). The next business day I located a similar service at a better price so I requested a cancellation.. They referred to their 12 hr cancellation period and said they already started working on my plush?? Ok fair. But why did I get an email a week later stating "We are beginning work on your plush." They sent a couple of updates over the next 30 days but nothing since 2/9/25 I've emailed several times for progress and only get a generic response regarding production delays. My Charlie had passed unexpectedly and I hoped the plush would fill the void, so I waited, and waited, and am still waiting. 15 weeks post order! No pictures, No updates, No preview (I paid extra). Website now says fires in CA damaged their warehouse, but they are in NY according to Google?? Others are stating their plush was shipped from China? They need to be honest about the timeline and transparent about delays. Why have I not received an update since February? If they are sooo far behind in production then why are they still taking new orders and advertising 7-9 weeks? I am so frustrated, I've considered reporting to my credit card that they are a fraud and have not delivered service or product I ordered. Maybe I can get the purchase refunded? Update 5/23. After 5 months of waiting I called my credit card company and reported this company appears to be a scam. A few more weeks I waited for the scam company to respond to my dispute Today Chase approved my claim and refunded all of my money. I waited a total of 6 months since I placed my order But at least now I have some peace knowing they didn't get any of my heart broken money. It's sickening to know that they prey on and take advantage of devastated pet families.

I ordered my plush LAST OCTOBER and my dog of 15 years passed soon after I ordered. The plush they did looks nothing like him or even his breed and they refuse to help me or give me a refund. Every time I open the emails from them with “revisions” I start crying. It has been 7 months and that just keep ripping the bandaid off my grief. It’s so upsetting and I feel like they just do not care. Do not EVER order from these people.

Lying company ordered product then they offer me a $50 Amazon card to write a good review, then never sent card and have ignored several of my emails asking for it.

This company is a scam! They take advantage of people who are grieving the loss of their pet charging $200 dollars for a stuffed animal that looks like a kid put together. We ordered a larger sized dog, and not only was the stuffed dog super small but looked NOTHING like my dog. My dog had a stubby tail and this dog had a long one. The website says they are based in “New York,” but product shipped from China and when requesting a return address after requesting a refund they tell you some address in Israel near Gaza. They made sure to stress in the email to take insurance out on your package, of course! So the shipping company can reimburse us for a package that will “never be found or delivered.” Shady so called business ripping people off.