PetslifyReviews of petslify.com

Took way longer than stated. Didn’t look much like the horse we sent photos of. Legs were bendable with a thin metal rod inside that snapped within 4 months of receiving the plush. Multiple small tears at the seams. My child loves this plush and sleeps with it (is not careless with it). I would expect far better quality for a plush i paid over $200 for.

My experience with Petslify was not great. I had ordered 2 products well in advance for a wedding. Due to a warehouse fire the estimate on their website was not accurate but regardless the order should have still made it on time. I received my previews and did not like either stuffy. I asked for revision which showed slight improvements. While I was still not 100% happy with the end result, I decided to move forward with shipping as the event was now only 2 weeks away. I stressed this deadline in email correspondence twice and even inquired about expedited shipping for which I would have happily paid. No response. I was told the order is packed and to look out for tracking info. Nothing happened. A week later I reach out to inquire. I am simply told, we’ll check on the status of your order. Another week passes, and so does the wedding. I reach out again and a couple of days later i am finally sent the tracking information which shows my shipping label was created THAT DAY!! Mind you this is 2.5 weeks after they stated my order is packed and I should receive my tracking information. I am truly disappointed by the dismissing email correspondence and lack of care for their customers. I am now stuck with products that neither truly look like the pets in question nor arrived on time due to their negligence.

My review might change…but I have waited four months for a plushy of our dog for my daughter. Customer service replied promptly and politely- however, I just received a message that her plushy is complete…and the pictures are of a cat.🤦🏻‍♀️🙃