Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
81 reviews
PetsflySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petsfly.com was created to provide domestic and international relocation service for your precious family pet. At Petsfly.com, we can arrange to safely move your special pet domestically or throughout the world! We can provide door to door service or tailored services to fit your individual needs. We have over a million miles flown, and thousands more driven and would love to assist with your pet's needs.For veterinarians and clients traveling in cabin with their pets, we offer health certificate consultation and government endorsement services. Petsfly.com appreciates and supports the U.S. military and is proud to offer a discount to all active duty personnel. We also support the efforts of animal rescue groups throughout the world.Using Petsfly.com to relocate your pet will save you time, stress and hassle. Our team specializes in reservations, research and documents so you don't have to. Between the 2 branch owners, we have 50 years of combined pet relocation experience - all at Petsfly.com. We have the experience in the who / why / what / how / when and where of pet relocation like few others do.We personalize each move and treat your pets as if they are our own. You can count on us!
Petsfly (petsfly.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
81 approved reviews, newest moderated first
Absolute peace of mind in a very technical and stressful process. Highly recommend. Worth every penny! The folks at Petsfly are pros and wonderful.
By Jane
Response from Petsfly· May 28, 2025
Thank you, Jane. That means a lot!!
Our move coordinator, Brenda Maple, made my Frenchy's move from Arizona to Germany as simple as possible. Through great communication and quick handling, she really met up to our needs above and beyond!
By Chelsea H.
PetsFly were absolutely fantastic in supporting our move to the Middle East. Despite us changing our travel destination twice due to job changes, the PetsFly team remained incredibly flexible and responsive. They quickly researched and confirmed the updated import requirements for each new country, which gave us great peace of mind. Throughout the process, Brenda kept us well-informed, promptly addressed any concerns, and ensured both of our large dogs arrived safely and comfortably. Her professionalism and dedication were truly appreciated. We’re so grateful for all the support and would highly recommend PetsFly to anyone planning an international move with their pets. They made a potentially stressful experience smooth and manageable. Thank you, PetsFly!
By Dale N.
This transport for my two dogs started in Costa Rica and ended extremely well in Chicago. My 12 year lab and my adopted Tico street dog were leaving Costa Rica and moving with me to Illinois. We had snags in the Health Certificate paperwork due to mistakes made by the local Costa Rican vet but Brenda stepped up and had a workaround that satisfied the customs and importers. I received photos of my dogs while they were boarded, when they were in transit and when they had some play time. Everything just fell into place and my dogs arrived clean, healthy and happy. This is the company to use for any Pet transport. They will not let you down. Thank-you to Katie and Brenda and all the team members in Costa Rica, Toronto and Chicago. Well Done!
By Lora J.
Brenda was an absolute gem to work with! She was always very quick to respond to any and all questions we had about the process and worked very closely with our dog's vet to ensure all appropriate appointments were scheduled and documents prepared as required. Ireland is a moving target with what's required for pets to move and she stayed on top of all of that! Dana was so lovely at pickup for our dog - he was very calm around her which is saying a lot for a rambunctious lab! We thought all services and communications were well worth the money spent to ensure our first born made it safely to our new home.
By Nicole
Response from Petsfly· May 14, 2025
Dear Nicole, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience working with Brenda. She truly is dedicated to ensuring every pet's journey is as smooth and stress-free as possible, and it’s wonderful to know that her attention to detail and quick communication made a difference for you. We’re also happy to hear that your pup felt at ease with Dana during pickup – that's exactly the kind of care and comfort we strive to provide. Moving internationally can be a challenge, and we’re grateful you trusted us to help your first born make it safely to your new home in Ireland. Wishing you and your family all the best in this exciting new chapter! Warm regards, Katie Petsfly.com Customer Care Team
Open app Your location Petsfly.Com Pet moving service Chris “Mr. Raleigh” Raleigh 3102 points 2 days ago 5500 dollars . This place is an absolute scam that works with their partnered pet shipping services to make sure that each one of those pet services gets a cut. Almost all communication is done by email and you're probably only going to get one response per day. This company provides nothing but data entry services. When my dogs were dropped off at the airport with all of their paperwork that they have ever had done on them The company said that it was too much to ship with the dogs .It was a folder. So I've lost all that original paperwork. It was $5,500. For $5,500 and my two dogs arrived in Vietnam with no water. And all that was said was oh we're sorry we didn't give your pets water when they landed in this tropical country known for its extremely high heats. For $5,500 they couldn't even help with setting up an appointment to get my dog seen by a vet that would give me the actual paperwork that I needed it took several days to get anything moving on that front, and when I finally got some information back they said that for the $5,500 that I paid that wasn't enough for them to call and get the appointment set up. For $5,500 I had to be the one to reach out and ask for updates that were supposed to be provided to me during my pets travels over here because they have to stop at all of this company's partners places to make sure that they also get a cut so they can charge $5,500. For $5,500 you can experience the slowest data entry and response time of any company in existence. My economy plus ticket over here was $1,200. So for $5,500 you can enjoy the fact that your animals if you ship More than one they will be separated upon arrival at all of these locations. For 5500 you can rest assured that your animals will inside of their crates zip tide shut and delivered with no water.
By Chris “Mr. Raleigh” R.
Response from Petsfly· May 14, 2025
Dear Chris, Thank you for sharing your experience with us. We genuinely regret that your move didn’t go as smoothly as you had hoped. Moving pets internationally can be a complex and emotional journey, and it’s always our goal to provide as much support as possible throughout the process. We’re sorry to hear about the issues you encountered, including the handling of your dogs' paperwork and water upon arrival. These are critical details, and we take such feedback seriously as we work to improve our services. We understand how distressing it must have been to be separated from your pets and to feel that communication was lacking. While our team strives to ensure each pet is cared for with the highest standards, we clearly fell short of your expectations in this instance. Regarding veterinary appointments, we understand how important this is, but we cannot make these arrangements directly, as we are not always aware of your availability. Additionally, for the safety and smooth processing of international pet travel, only the relevant trip documents can be included during transport. Personal medical records, past health reports, or any non-essential paperwork are not typically permitted, as they may complicate customs and entry processes. In this particular case, we also noticed that two personal tax forms (a 1098 and a W-2) were included, which we could not process as part of the pet travel paperwork. It's also important to note that pet relocation can be a costly process due to the extensive care and attention required to ensure your pets' safety and comfort throughout their journey. This includes specialized handling, flight arrangements, and regulatory compliance to meet the requirements of multiple countries. We would appreciate the opportunity to discuss this further, address your concerns, and find a way to make this right. Thank you for bringing this to our attention. Your feedback is incredibly valuable to us as we continue to refine our processes and ensure a better experience for all of our clients. Wishing you and your pets all the best in your new home, Katie, Petsfly.com Customer Care Team
They handled everything! Professional, caring, and timely, they kept us informed of everything from the beginning to end. They flew our two cats from Phoenix, AZ to Nice, France. They arranged for all documentation, even arranged our purchase of proper carriers, including personal delivery of them to our house.
By Michael S.
Professional, courteous, friendly and gets it done! I would recommend it to anyone. I will most certainly use their services again
By Nadix A.
