Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
81 reviews
PetsflySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petsfly.com was created to provide domestic and international relocation service for your precious family pet. At Petsfly.com, we can arrange to safely move your special pet domestically or throughout the world! We can provide door to door service or tailored services to fit your individual needs. We have over a million miles flown, and thousands more driven and would love to assist with your pet's needs.For veterinarians and clients traveling in cabin with their pets, we offer health certificate consultation and government endorsement services. Petsfly.com appreciates and supports the U.S. military and is proud to offer a discount to all active duty personnel. We also support the efforts of animal rescue groups throughout the world.Using Petsfly.com to relocate your pet will save you time, stress and hassle. Our team specializes in reservations, research and documents so you don't have to. Between the 2 branch owners, we have 50 years of combined pet relocation experience - all at Petsfly.com. We have the experience in the who / why / what / how / when and where of pet relocation like few others do.We personalize each move and treat your pets as if they are our own. You can count on us!
Petsfly (petsfly.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
81 approved reviews, newest moderated first
Incredible team! From the first contact with Brenda, to our interactions with Dana, and the team on the ground in Paris, we couldn't be happier with our experience with Petsfly. We were reassured and updated along the way, and our sweet little Luna arrived happy, healthy, and in better shape than her humans! Ha! Thank you again so much for your help, we couldn't have done it without you.
By Kathryn E.
We had a wonderful experience using PetsFly to move our two cats from DC to London! Brenda was prompt, communicative, and always had answers to our endless questions :) Although it was a stressful process to navigate, PetsFly made everything as easy as it could have been.
By Maggie
Dana was very empathetic and understood my sorrow in saying goodbye to Finn, the Friendly poodle. She was very kind and reassured me he was in excellent hands. Brenda was communicative, clear and forthcoming in all the up to the minute information and what was needed from us.
By Gena
Response from Petsfly· Aug 7, 2025
Thanks to you and your husband for being Finn's gracious caretakers after his parents moved to Uruguay. Dana is star and did a wonderful job, as I know she not only picked Finn up for the drive to Chicago, but also took Finn to the veterinarian for the health exam. Brenda is a great communicator and glad that everything was presented in a clear manner. Thanks again for the kind words!
Originally I was going to go with a different company to move my pets but the communication was slow and a little confusing, plus the first vet I took my pets to didn't fill out the paperwork correctly and this pet mover didn't catch it. I ended up going with Petsfly because Jeni was so good at communicating and helping with the paperwork I needed from the vet and on the Thailand side with the Pet Import Permit. She immediately put me at ease and guided me every step of the way. Once the pets were picked up I received regular travel updates and photos of my babies. Once they arrived they adjusted to their new home in Thailand really well so I knew they had been in good hands. I highly recommend their services!
By Teal De R.
Response from Petsfly· Jul 22, 2025
Hi Teal, so happy that you decided to go with Petsfly to move your floofs!! I hope you all enjoy your new city.
I used Pets Fly to move our three cats from Washington DC to South Africa. I have used several pet shippers and Pets Fly is by far the best. Communication was clear and frequent from receiving the quote up, through travel, delivery, and follow-up. The coordinations with our USDA vet, the driver on the ground for drop-off, and the overseas shipper was seamless. Absolute five star service.
By Jean Marie H.
Jeni at Petsfly was amazing to work with. She handled our dog’s travel documents quickly and professionally, saving us from a stressful situation. Super responsive, kind, and efficient — highly recommend!
By Darian D.
Our coordinator, Brenda, and the subsequent professionals she connected us with in Europe deserve nothing less than 5 stars. They moved our miniature Aussie-Doodles from Chicago, IL to the Netherlands as seemlessly as possible. I say 'as possible' because the airlines threw as many wrenches in the plan as possible, but before I was even given the bad news that KLM canceled the flight, Brenda already had solutions. She had them nearly booked on a Lufthansa flight. What's more - once they arrived in Amsterdam, there was a major delay b/c the warehouse where the animals are taken to clear customs had a fire hazard, resulting in several hours of delay. The delay was so many hours, that I figured they would want to board the dogs - but no! They were determined to get the dogs to us that night, and they did! The dogs were so great, healthy, and excited to see us! I fully recommend PetsFly!
By Leslie G.
Response from Petsfly· Jun 16, 2025
Leslie, Thank you so much for the very kind review. Sometimes, there are kinks in the original plan, but we do strive to provide solutions as fast as possible. We also choose to use partners who are just as dedicated. Glad everyone is happy, healthy and reunited in your new home!
Jeni answered all my concerns and questions. She liaised with the vets office which made the process much easier. I very much recommend Petsfly.com.
By Keren S.
Response from Petsfly· May 30, 2025
Keren, thank you so much for the kind words. Happy that we could help liaise with the vet clinic and hope you have a fabulous trip.
