Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,268 reviews
PetScySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our StoryContact Us If you’re ready to shop our variety of products, we encourage you to head on over to our shop and begin searching for the very best high quality pet health products and pet supplements available on the market!Buy Itch ChewsBuy Probiotic ChewsBuy Joint Chews Buy Multi VitaminBuy Dental CleanseBuy Aloe Oatmeal Shampoo
PetScy (petscy.com) has 2,268 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,268 approved reviews, newest moderated first
Easy auto order always on time
By Brenda
Response from PetScy· Dec 3, 2025
Hello Brenda! We are thrilled to hear that you find the auto-order process easy and that your shipments arrive dependably on time! If you require any support or have any questions in the future, please don't hesitate to reach out to us! Best, PetScy Team
Ordering was easy recieved my order without contacting anyone
By Mary M.
Response from PetScy· Dec 3, 2025
Hello Mary! We are thrilled to hear that you found the ordering process easy and that you received your order smoothly without needing any further assistance! If you require any support or have any questions in the future, please don't hesitate to reach out to us! Best, PetScy Team
I never received my order.
By Sylvia H.
Response from PetScy· Nov 26, 2025
Sylvia, Our service request specifically asks for feedback on the ordering process from when ordering on PetScy.com. As for shipping, your order was placed two days ago and shipped yesterday. We truly appreciate all feedback, but it seems a one-star review was left before the full experience could be evaluated. We’d really appreciate it if you could consider updating or removing the review, as a one-star rating suggests we did a poor job and brings our rating down, when in fact your order was processed and shipped normally. Our terms and conditions state that orders take 3–5 business days, which is standard. For customers who need faster delivery, our products are also available on Amazon, though expedited shipping there comes at a higher cost. Thank you for understanding, TRACKING LINK: https://webtrack.dhlglobalmail.com/orders/33872511251157625/details/9261290198160266778875 Chris Founder
Very easy to understand and place an order. I forgot to add a promo code and emailed them and they applied a credit. Very good service!
By Elaine K.
Response from PetScy· Nov 26, 2025
Hello Elaine! That is wonderful to hear! We are delighted that you found our ordering process easy to understand and that our team was able to provide very good service by applying the promo code credit for you. If you ever need any assistance with a future order, please feel free to reach out to us! Best, PetScy Team
Great! However, it would be more appreciated if we get an advance email about the upcoming order before it gets shipped so we can make changes if we need to.
By Anicia B.
Response from PetScy· Nov 26, 2025
Hello Anicia! That is a fantastic suggestion, and we appreciate you bringing this important point to our attention! We certainly understand how much more helpful an advance email about upcoming orders would be, allowing you to easily make any needed changes before shipment. If you have any current questions or require assistance with your account, please don't hesitate to reach out to us! Best, PetScy Team
Seems like great customer service. My pups have not stopped scratching completely yet. We will continue to use the product for another month for sure.
By Pam C.
Response from PetScy· Nov 26, 2025
Hello Pam! Thank you for acknowledging our customer service; we are happy to hear that! We appreciate your feedback that your pups haven't completely stopped scratching yet, and we are glad you plan to continue using the product for another month. If you have any questions or require support while continuing the regimen, please feel free to reach out to us! Best, PetScy Team
I think overall this is a good product. My dog still had some red feet but did not get his ear infections that seem to plague him. First yr he didn't have to go to the vet for steroids and ear medication. Would recommend to give it a try
By Nancy E.
Response from PetScy· Nov 26, 2025
Hello Nancy! We are so pleased to hear that, overall, you consider this a good product and that it successfully prevented the ear infections that usually plague your dog! It's fantastic that this is the first year you haven't needed medication or a vet visit for those issues. Should you require any support regarding the lingering redness on his feet, or any future assistance, we encourage you to contact us! Best, PetScy Team
Sent too much that I didn’t ask for ! Charged my card so much I had to report it stolen !! Trash
By Zackery B.
Response from PetScy· Nov 26, 2025
Hello Zackery! We sincerely apologize for the confusion surrounding your recent charges and the volume of product you received, which understandably caused you distress. While your order was processed based on the subscription plan chosen at checkout, we understand that you did not intend to receive or be charged for this amount. We have sent you a private message to resolve the billing error, address the excess product, and find a swift resolution for this urgent matter. Best, PetScy Team
