PetScyReviews of petscy.com

Response from PetScy· Oct 22, 2026

Thank you so much for sharing! We're thrilled to hear that your Cavalier's coat is looking shiny and healthy and that you've noticed fewer mats since adding our Fish Oil to his meals. It's always great to hear how our products are making a difference. We appreciate your support and hope your pup continues to enjoy the benefits! Chris Founder, PetScy

Response from PetScy· Oct 22, 2026

Hey Rich, Can you provide a little more information about what happened? I reviewed the order, and it shows that Dental Powder was the original product purchased. However, after checkout, some customers are presented with a discounted post-purchase offer. In this case, Itch & Allergy Plus was offered. To complete that additional purchase, the customer must first click the "Pay Now" button and then click a second confirmation button. We specifically added that extra step to help prevent accidental purchases. I also see that the additional order has already been refunded. That being said, I'd like to better understand what happened from your perspective. Our system indicates that the additional product went through both confirmation steps, but I understand that may not reflect what you intended. I'm simply trying to understand where the confusion may have occurred. We put the additional confirmation step in place specifically to avoid situations like this, so if there's something we're missing or a way to improve the experience, I'd genuinely like to know. Customer experience is extremely important to us, and I appreciate you taking the time to share your feedback. Thanks, Chris Founder, PetScy

Response from PetScy· Oct 21, 2026

Hello Tracy, Sorry for the confusion here! I wanted to explain what happened and the steps I've taken to make things right. Once an order is processed, it's already been pulled and sent for fulfillment. Since you skipped your next order after yesterday's order had already processed, the system skipped your next scheduled order on November 20th, rather than the order that had just been processed. Unfortunately, Shopify has some limitations when it comes to skipping orders that have already been processed. To make things right, I went ahead and issued a full refund for yesterday's order. You'll see two separate refunds totaling $26.99 back to your original payment method. I've also made a couple of adjustments to your subscription: Next Order Date: December 20th, since November 20th was skipped. Shipping Frequency: Changed from every month to every two months. If you'd prefer to receive your orders monthly again, or even extend them to every three months, just let me know. I can also move your December 20th billing date to whatever date works best for you. Customer support is extremely important to us at PetScy. I hope these adjustments demonstrate that we genuinely care about our customers, not just their orders. We want your experience with us to be as easy and flexible as possible. Please don't hesitate to reach out if you have any questions or would like me to make additional changes. Please reply back so I know you received this update. Best regards, Chris Founder, PetScy

Response from PetScy· Oct 23, 2026

Thank you so much for the 5-star review, Carrie! We are thrilled to hear that you had an easy ordering experience and that the product is working great for your pup! Providing smooth service and effective solutions for pets is always our main goal. If you ever need any assistance or have questions in the future, please feel free to reach out anytime! Best, PetScy Support Team

Response from PetScy· Oct 19, 2026

Hi Doris, I completely understand your frustration, and I appreciate your honest feedback! It's one of those unfortunate necessities of running an online business. We offer additional products at discounted prices because many customers appreciate the opportunity to save, and nearly 30% of our customers take advantage of these offers. That said, I understand that not everyone enjoys seeing additional offers during checkout, and I certainly don't want the experience to feel pushy or frustrating. Thank you again for your feedback and for supporting PetScy! Chris Founder, PetScy