Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,023 reviews
PetLinkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Peace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,023 approved reviews, newest moderated first
Had an issue with the gps device and they talk me through it and realized there was a problem and replaced it instantly. The customer service was excellent! Thank you
By Jeremy M.
Phenomenal customer service and very user friendly website
By Angie
I love the way these tags look, however I find that they don’t last that long as the rubber tag connector is weak and the tag eventually falls off. I’ve replaced so many over the years. Couldn’t you develop a better connector?
By Liz
Fast easy ordering, quick delivery and accuracy. Best experience I have had ordering online in a long time. Very nice product and looks and feels well made.
By Patricia S.
Very helpful when I call and fast service! Nice to see them on Facebook with great products! Bought a product yesterday and it is already shipped!
By Beverly A.
As a bird dog enthusiast I highly recommend PetLink, their GPS, and notably their excellent customer service and client support.
By James Scott S.
Very fast service with correct info. only problem was the collar was a bit bulky and stiff and used plastic instead of metal on adjustment material so more bulky. The other collars are fine and like the bells.
By Linda J.
The units dont hold charge well. Did all the things said to save battery. Had to buy a second unit to put on while charging so my dog stayed tracked. It cost me A GPS Tracking fees
By Jeff P.
Response from PetLink· Jul 16, 2026
Hi Jeff, We are very sorry to hear about the charging issues you experienced. We know how stressful it is to worry about a pet's location, especially when you did everything right to try and conserve the battery. It is certainly not our intention for you to feel like you have to buy a second unit just to maintain coverage. Please contact us at [email protected] so we can investigate the unit.
