Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,824 reviews
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Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,824 approved reviews, newest moderated first
EXPENSIVE AND NOT EVEN A WELL KNOWN COMPANY. BANFIELD PET HOSPITAL COULD NOT EVEN PICK UP ON MY PETS CHIP
By CHELSEA
Response from Petkey· Apr 9, 2019
We will follow up with you directly as you didn't enter a microchip on your registration. If your pet is microchipped it should have shown up on any scanner a veterinarian has.
We decided to go with petkey because our dog already had a non active chip from the breeder....the people we spoke to on the phone were really nice however she told me I had to purchase the set and when I got online it indicated that it was like $20 cheaper to not get the tag ....we really didn't need it either....it did come with an interesting keychain that indicated if something happened to me this is who you should call excetera.... We have two people in our household and we are both on the account and they sent us 3 keychains.....all with one person's information on it so they really aren't even usable....and the price she told me and the price that I tried to pay online where two different prices.... they're definitely still some glitches to be worked out. I haven't used it with a Lost pet and I hope I don't have to so I can't really analyze that particular service. I was happy with my phone service...... Minus noticing two different rates Update Pet key promptly sent us a refund for the $20 which was admirable.
By customer
Response from Petkey· Apr 8, 2019
We apologize if you got misinformation as the ID tags is optional. We will reach out to you directly to correct this issue.
I received valuable information and was easy to use.
By Ardis
Easy to used and good service.
By customer
I have had such great experiences with Pet Key. I love the products and they were so helpful when our dog was missing. The telephone conversations I have had with the staff were especially helpful and pleasant.
By customer
I registered to the wrong place. My fault but still got my money.
By customer C.
Response from Petkey· Apr 8, 2019
We are happy to make corrections if you were to inform us of your mistake. We will reach out to you directly.
Very easy to register my pet the customer service, was professional and she answers my questions.
By Liliana
I have not had any issues yet with my pet............I'm secure in knowing he is in good hands & care !!!!!
By Beauregard"s M.
