Trusted site for our products
Trusted site for our products, good service, quick delivery. Only 4 stars because it would be nice if PetFlow offered some discounts once in a while - especially for return customers.
By DEBRA D.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Trusted site for our products, good service, quick delivery. Only 4 stars because it would be nice if PetFlow offered some discounts once in a while - especially for return customers.
By DEBRA D.
PetFlow always has what I need. Great job PetFlow, Thanks... GV
By Gregory
I was so excited to finally find my kitties’ favorite food when no one else had it! Thanks PetFlow!
By BRENDA L.
These Kong Phatz toys are the best dog toys I've ever gotten for my small but aggressive chewer. Most squeaky toys she destroys the squeaker immediately, and then over the next 24 hours, manages to tear open and gut. It's been more than 2 weeks and both the squeakers and toys are basically intact. She plays with them often, because they still squeak!
By LINDA
They always have stock and ship very quickly.
By MARGUERITE L.
I’m not able to buy the food I need at my local stores, it’s always sold out. PetFlow had it for a reasonable price. I received it within 10 days. Easy peasy.
By Like M.
Arrived correctly and fast
By KIMBERLY T.
It seems that we may have been sent a stale bag of food in our order, after speaking with a very nice gentleman at PetFlow. I was given the option of reordering the same dog food, or trying something else. I decided to try something different, just in case, it wasn’t stale & it just didn’t agree with our dogs. I really appreciated how easy it was to remedy this situation & how great their customer service is at PetFlow. We had our new bag of food in 2 days. Yes, it was a bit inconvenient, because we are dealing with online ordering, but I was able to pick up a small bag of food to hold us over for 2 days until the new order got here. Not a huge inconvenience!
By Marcia